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Senior Technical Support Specialist

2 months ago

San Diego California, United States ServiceNow Full time
Job Summary

We are seeking a highly skilled Senior Technical Support Specialist to join our team at ServiceNow. As a key member of our global organization, you will play a critical role in guiding our customers through technical issues, ensuring timely and effective case resolution.

Key Responsibilities
  • Resolve technical cases created by customers, utilizing your expertise in the ServiceNow software and platform.
  • Employ various diagnostic tools to isolate the root cause of issues and provide effective solutions.
  • Collaborate with cross-functional teams to resolve complex cases and drive process improvements.
  • Contribute to the development of business process improvements, leveraging your unique perspective as a technical support expert.
Requirements
  • Strong technical expertise in the ServiceNow platform and core functionalities.
  • Excellent communication and problem-solving skills, with the ability to build trust and show empathy with customers.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and managing competing deadlines.
  • Collaborative mindset, with a willingness to work across teams to achieve common goals.
What We Offer
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive compensation package, including benefits and perks.
  • The chance to work with a global organization, making a meaningful impact on our customers and the industry.