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Technical Support Specialist

2 months ago

California, United States Kavaliro Full time

POSITION OVERVIEW:

The IT Service Desk Specialist is tasked with delivering technical support and assistance concerning computer systems, hardware, and software. This role involves addressing inquiries, executing diagnostic procedures, identifying issues, and implementing effective solutions. The position may require weekend on-call duties and occasional travel for onsite support.

KEY RESPONSIBILITIES:

  • Offer technical support and assistance for incoming inquiries and challenges related to computer systems, software, and hardware.
  • Address inquiries through various channels including email, ticketing systems, in-person, or telephone.
  • Monitor daily performance of computer and printing systems.
  • Engage with users to ascertain the nature of their issues.
  • Guide customers through the troubleshooting process.
  • Follow up with users to confirm resolution of their issues.
  • Install, modify, and repair computer hardware and software as needed.
  • Set up computer peripherals for users.
  • Maintain, update, and clean computer systems.
  • Utilize diagnostic tools to troubleshoot problems.
  • Resolve technical issues related to Local Area Networks (LAN).
  • Gather user feedback regarding computer usage.
  • Generate reports to identify recurring malfunctions.
  • Engage in various project work as assigned.

ESSENTIAL SKILLS:

  • Proficient in communicating technical information, both verbally and in writing, to diverse end users.
  • Strong organizational, analytical, and problem-solving abilities.
  • Capable of managing priorities and workflow effectively.
  • Adept at troubleshooting a range of system-related issues while ensuring system security.
  • Ability to work independently while handling multiple tasks simultaneously.
  • Quick learner of new systems and technologies.
  • Intermediate to advanced knowledge of Microsoft 365 Technologies and LAN/WAN environments.
  • Familiarity with currently supported Microsoft Windows server operating systems.
  • Experience with monitoring tools, solutions, and methodologies.

REQUIRED QUALIFICATIONS:

  • Minimum of 1 year of relevant experience or equivalent educational background.
  • Exceptional customer service skills.
  • Proficient in standard office software including MS Suite, MS Windows, and Adobe Suite.
  • Experience with VOIP Phone Systems and Active Directory (user management) is preferred.
  • Familiarity with high-speed enterprise printers is advantageous.
  • Commitment to high standards and excellence.
  • Alignment with company values: integrity, respect, value creation, compliance, and customer focus.
  • Flexibility and enthusiasm to work in a dynamic environment.