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Technical Support Specialist for IT Solutions

2 months ago

Fremont California, United States AMAX Full time
Salary: $80,000 - $120,000 annually

As a Technical Support Specialist, you will serve as the primary liaison for our clients, delivering expert technical assistance and troubleshooting support through various communication channels. Your role is vital in ensuring customer satisfaction by effectively addressing issues related to our x86 hardware offerings and IT solutions.

Key Responsibilities:
  • Deliver specialized technical support for x86 computer hardware, including servers, GPUs, and networking devices.
  • Diagnose and resolve challenges concerning server efficiency, hardware malfunctions, and network issues.
  • Assist clients with Infiniband and switch setup and configurations.
  • Guide customers through the implementation and management of clusters.
  • Oversee and troubleshoot Linux systems and configurations.
  • Develop and utilize scripts to address issues and assist clients in debugging.
  • Collaborate with internal teams to escalate and resolve intricate technical challenges.
  • Accurately document customer interactions and technical resolutions in the support database.
  • Continuously enhance knowledge base articles to reflect new solutions and best practices.
  • Maintain a high level of customer satisfaction by providing prompt and effective support.
  • Travel to client locations for deployment or troubleshooting as necessary.

Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.
  • Demonstrated experience in a technical support or engineering capacity, ideally within the IT hardware sector.
  • Strong understanding of x86 hardware architecture and server components.
  • Experience with GPU setups and troubleshooting.
  • Familiarity with Infiniband technology and switch management.
  • Solid grasp of network switch and router configurations.
  • Proficiency in managing and troubleshooting Linux systems.
  • Strong scripting abilities (e.g., Python, Bash) for automation and debugging tasks.
  • Excellent problem-solving capabilities and attention to detail.
  • Strong verbal and written communication skills.
  • Ability to work independently as well as collaboratively within a team.
  • Willingness to travel to client sites as required.
  • Certifications such as CompTIA A+, Network+, or similar are advantageous.
  • Experience with rack-level integration or testing.
  • Experience in data center deployment or collaboration with data centers.
  • Able to lift servers weighing up to 40 lbs.

Benefits:
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k)
  • Flexible spending account
  • Commuter benefits
  • Disability insurance

The Team:
Our success is driven by our dedicated team of passionate individuals. We are constantly on the lookout for talented professionals to join our ranks. As a next-generation solution provider at the forefront of Silicon Valley, AMAX employees thrive in a collaborative, fast-paced environment that offers access to cutting-edge technology in the IT sector. AMAX provides a variety of job opportunities for ambitious individuals seeking intellectual and career advancement.

Our Commitment:
AMAX is an equal-opportunity employer. We celebrate diversity within our workforce and provide equal opportunities to all qualified applicants for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.