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Technical Support Specialist 2
2 months ago
Position Overview:
OSI Systems and its subsidiaries are a comprehensive provider of specialized electronic systems and components, addressing critical needs across the homeland security, healthcare, defense, and aerospace sectors.
As a global entity, we are committed to crafting solutions that empower our clients and the communities they serve, paving the way for a safer and healthier world.
We are currently seeking a Technical Support Specialist, who will be based in a dynamic environment. This role involves delivering computer assistance and fundamental troubleshooting for applications, hardware, networks, and systems.The specialist will also offer technical support to end-users, oversee workstation setup and configuration, and manage routine tasks such as software and hardware installations and upgrades.
Additionally, this individual will address reported issues related to hardware, operating systems, and configuration challenges through effective troubleshooting and research in a timely manner.
Successful candidates will demonstrate outstanding customer service and communication abilities, and will be capable of working both independently and collaboratively within a team.
Key Responsibilities:
• Configure, maintain, and deliver computer support to all users to ensure uninterrupted operational capability.
• Monitor the trouble ticket system and respond to all reported issues within established timeframes.
• Manage imaging, data wiping, asset control, and maintain detailed documentation of tickets.
• Facilitate new hire deployments and PC refresh initiatives.
• Collaborate in developing IT solutions that align with business objectives.
• Execute system upgrades and migrations as necessary.
• Conduct hardware upgrades (e.g., memory installations, hard drive enhancements) as required.
• Assist other IT divisions with troubleshooting, support, and maintenance of on-premise IT services, servers, and specialized hardware.
• Work individually or collaboratively on new and existing equipment, hardware, and software upgrades.
• Manage requisitions for equipment for both new and existing users.
• Provide tailored solutions to meet client requirements.
• Maintain Help Desk tracking software with current information on ticket status.
• Contribute to operational documentation as needed.
• Offer an overview of hardware and software to users.
• Maintain, troubleshoot, and provide technical support for the end-user community in a Windows Active Directory environment.
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Exhibit behavior consistent with the company’s Code of Ethics and Conduct.
It is the responsibility of every employee to report any quality issues or defects to their manager or a member of senior management to facilitate corrective actions and prevent recurrence of the problem.
Qualifications:
• High school diploma or equivalent required; an A.S. in Computer Science or technology is preferred.
• A minimum of 2 years of combined help desk, desktop, network, and systems/server support experience is required.
• Ability to work effectively in a team environment and collaborate with others. Excellent interpersonal skills are essential.
• Proficient in Windows 10, Microsoft Office Suite, Active Directory, and Azure AD troubleshooting skills.
• Attention to detail, strong time management skills, organizational abilities, and capacity to multitask under pressure are necessary.
• Exceptional written and verbal communication skills.
• Highly motivated with a positive, proactive attitude.
• Strong customer interaction skills are required.
• Ability to be a self-starter and complete tasks with minimal supervision.
• Must be able to lift desktops, laptops, monitors, printers, and other IT-related equipment weighing up to 25 lbs.
• Willingness to travel domestically as needed, currently estimated at 10%-15% of the time.
Notice to Third Party Agencies:
OSI Systems, Inc. and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies.
If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information and pursue and/or hire such candidates without any financial obligation to the person, recruiter, or agency.
Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI.
Equal Opportunity Employer - Disability and VeteransEEO is the Law
Operating Divisions:
OSI Systems operates through three divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions, and related services; (b) Healthcare, offering patient monitoring, diagnostic cardiology, and anesthesia systems; and (c) Optoelectronics and Manufacturing, delivering specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in defense, aerospace, medical, and industrial markets, among others.
