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Technical Support Specialist
2 months ago
IDR, Inc. is currently in search of a Technical Support Specialist to assist our esteemed clients in the healthcare sector. This role is pivotal in providing comprehensive support within a collaborative and dynamic environment.
Key Responsibilities:
- Deliver assistance for a Microsoft-centric network, encompassing Windows 10/11, Microsoft Office 365, MS Teams, alongside addressing fundamental desktop and networking challenges.
- Oversee and resolve issues related to PC hardware and software, which includes desktops, laptops, and tablets, while also managing network communication difficulties and peripheral concerns.
- Support the deployment process, which involves asset receipt, equipment staging, execution of deployment, and updating asset management systems.
- Conduct data transfers and recovery, manage email administration, and prepare assets for disposition, ensuring meticulous attention to detail and adherence to technical documentation.
Qualifications:
- A High School Diploma coupled with 5 years of professional experience in customer service, specifically in supporting PC and Macintosh desktop computing hardware.
- Demonstrated expertise in profile migration and Microsoft Endpoint Configuration Management.
- Proficient knowledge of Operating Systems, hardware configuration, and software installation.
- A minimum of 5 years in a client-facing capacity, particularly in collaboration with clinical staff and asset inventory management.
Benefits:
- Comprehensive benefits package during the contract period (Medical, Dental, Vision, etc.).
- An opportunity to gain experience with a well-regarded organization.
- Competitive remuneration.
- Favorable work/life balance.
Why Choose IDR, Inc.?
- Over 20 years of established industry experience across four major markets.
- Participation in an Employee Stock Ownership Program.
- A dedicated Engagement Manager focused on your success.
- Medical, Dental, Vision, and Life Insurance coverage.
- Recognized as ClearlyRated's Best of Staffing Client and Talent Award winner for 11 consecutive years.
Compensation: $25/hr W2