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Technical Support Specialist
2 months ago
Position Overview: We are in search of a skilled IT Support Engineer to deliver exceptional IT services and support to our clients' end users, ensuring the smooth operation of their technological infrastructure while addressing various requests as they arise. This position demands a high level of technical knowledge and involves working with small to mid-sized business clients. You will play a crucial role in resolving escalated technical challenges.
Key Responsibilities:
- Design and implement IT systems, including servers, networks, and storage solutions.
- Improve performance, reliability, and security across the infrastructure.
- Act as the technical lead for switches and firewalls, including brands such as Cisco, Meraki, SonicWALL, Fortinet, and HP.
- Oversee technology solutions, covering LAN/WAN, servers, storage, virtualization, switches, routers, and cloud integrations.
- Experience in automating deployment, monitoring, and maintenance processes is essential.
- Proficient in server hardware, RAID controllers, and storage solutions, with strong troubleshooting skills.
- Extensive experience with hypervisors, particularly VMware and Microsoft's Hyper-V.
- Knowledgeable in data protection, access controls, and vulnerability management solutions, with a proven track record of hands-on implementation.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
- A minimum of 5 years of experience in an IT Engineer role or similar capacity.
- Willingness to travel to client sites as necessary.
- Strong organizational skills with the ability to prioritize tasks effectively.
- Excellent communication and interpersonal skills.
- Highly proactive, capable of managing multiple tasks and projects simultaneously.
About Us: Robust Network Solutions has been dedicated to delivering outstanding customer service and providing ongoing proactive and strategic IT management and support since its inception. If you are seeking a fulfilling career with a dynamic company, this opportunity is worth considering.