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Bilingual Collections Specialist

2 months ago

Needham, Massachusetts, United States First Help Financial Full time
About the Role

We are seeking a highly skilled and motivated Bilingual Collections Associate to join our team at First Help Financial. As a Collections Associate, you will play a critical role in communicating with our borrowers, resolving collection issues, and providing exceptional customer service.

Key Responsibilities
  • Provide customer service regarding collection issues in a fast-paced call center environment
  • Responsible for opening clients' complaints and resolving client discrepancies
  • Deescalate customer issues and escalate to appropriate manager if needed
  • Meet defined department goals and activity metrics
  • Daily/weekly reporting to direct supervisor
  • Skip Tracing, if necessary
  • Provide pay off quotes to dealers and customers
  • Contact repossession agents as necessary
  • Provide written account information as requested by customers
  • Answering inbound phone calls as needed
  • Handle transfer of ownership
Requirements
  • Demonstrated historical career stability
  • Fluent in Portuguese
  • High school diploma or GED equivalent required
  • Minimum of 6 months of Collections experience or 1 year of related customer service experience
  • Detail-conscious and task-oriented mindset
  • Commitment to excellent customer service to our customers and dealer partners
  • Excellent written and verbal communication skills
About First Help Financial

First Help Financial is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Our company culture is built on the principles of professionalism, respect, and inclusivity. We offer a comprehensive benefits package, including generous salaries, competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement, and more.

Why Join Our Team?

At First Help Financial, we believe in maintaining a healthy work-life balance. We offer a dynamic and supportive work environment that allows our employees to grow and develop their careers. Our company is committed to building a culture that respects and embraces all walks of life, inclusive of gender, race, culture, age, sexual orientation, and other identities.