Team Leader

2 weeks ago


Columbia, Maryland, United States Baskin Robbins Full time

Job Overview

Position Summary

As a franchisee of Baskin Robbins, we prioritize our employees just as much as we prioritize our customers. We are dedicated to fostering a work environment that values hard work and enthusiasm, ensuring the success of our team members.

The Team Leader will oversee the overall operations of the ice cream shop, from recruiting and managing a team that delivers outstanding customer service to monitoring the financial health of the business.

In this role, the Team Leader is expected to:

  • Enhance sales and profitability through effective implementation of the company's strategic plan.
  • Foster a positive workplace culture by promoting teamwork among staff through effective training, communication, and relationship building.
  • Maintain professionalism when interacting with customers, team members, and corporate management.
  • Serve as a role model for team members by adhering to all applicable labor and health regulations and upholding the policies and standards of performance set by the company and the Baskin Robbins brand.
  • Demonstrate integrity, honesty, and accountability in all situations.

Benefits of working for our Baskin Robbins franchise:

  • Competitive compensation.
  • A collaborative and supportive team environment.
  • Significant opportunities for advancement within the company for dedicated employees.

Qualifications

  • Previous experience in a managerial role is preferred but not mandatory.
  • Experience in the fast food or quick service industry is required.
  • Exceptional customer service skills.
  • Strong verbal and written communication abilities.
  • Excellent leadership capabilities.
  • Ability to work effectively under pressure and manage multiple tasks.
  • Financial literacy and problem-solving skills.
  • Access to a vehicle and a valid driver's license is required.
  • Capability to lift up to 50 lbs.
  • Must be willing to undergo a background check.

About Us

Baskin Robbins, founded in 1945, is the world's largest chain of ice cream specialty shops, offering a wide variety of ice cream flavors and delicious treats. As a locally owned and operated franchise, we provide a dynamic and fast-paced environment where you can engage with loyal customers daily. Join our team and contribute to our legacy of serving delightful ice cream experiences.

Please note that you are applying for a position with a franchisee of Baskin Robbins, not Baskin Robbins, Inc. or any of its affiliates. Any information you provide will be solely for the franchisee. If hired, the franchisee will be your sole employer. Franchisees are independent business owners who establish their own wage and benefit programs, which may vary among franchisees.



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