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LensCrafters - Retail Operations Leader

2 months ago

Columbia, Maryland, United States EssilorLuxottica Full time

WHO WE ARE
We are EssilorLuxottica, a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses.

The Company combines the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world's evolving vision needs and the global demand of a growing eyewear industry.

With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial, and celebrated for their unique perspectives and individuality.

Committed to vision, we enable people to "see more and be more" thanks to our innovative designs and lens technologies, exceptional quality, and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.

GENERAL FUNCTION
The Assistant Manager serves as a leader in the absence of, or in support of, the Store Manager and acts as a business owner within the marketplace and LensCrafters organization. This role represents LensCrafters as the premier destination for all vision needs within the community and is responsible for delivering key performance metrics.

MAJOR DUTIES & RESPONSIBILITIES
• Deliver quality and improvement to exceed all key performance indicators (KPIs):
- Comp Sales, % Sales to Plan
- Conversion & Customer Count
- Comp Growth
- Increased Traffic
- Store Operating Profitability
- Continuity of Care, Exam Growth & Retention Goals
- Net Promoter Score
- Current year objectives

  • Possess a strong understanding of retail business to translate into positive sales and business results while understanding the market and competitors.
  • Support store business plans to maximize sales and profit.
  • Collaborate with the store manager to lead and develop the team.
  • Provide clear, constructive, and timely feedback while partnering with the Store Manager on development.
  • Execute visual directives and maintain store appearance.
  • Foster positive working relationships with healthcare professionals.
  • Encourage team compliance with all policies.
  • Perform administrative duties as required.
  • Work a flexible schedule, including evenings and weekends.

BASIC QUALIFICATIONS
• High School graduate or equivalent
• 1 year of management/supervisory experience with direct reports
• Knowledge of retail operations, processes, and policies
• Strong basic math skills
• Familiarity with cash registers, computers, and calculators
• Proficient command of the English language for all written correspondence and oral communication
• Strong communicator and listener
• Demonstrated high-level selling skills
• Proven ability to problem-solve

PREFERRED QUALIFICATIONS
• College degree or equivalent
• Previous experience in a leadership position within retail and customer service industry
• Knowledge of basic optics
• Familiarity with current store merchandise
• State licensure (if applicable) and/or ABO Certification in non-licensed states
• Brand Final Inspector Certification
• Brand Quality, Fitting & Adjusting Program