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Front Desk Representative
2 months ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Palette Hotels. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience from check-in to check-out.
Key Responsibilities- Guest Service
- Act in accordance with all security and emergency procedures and manage the instigation of these, as required
- Ensure that all guest complaints are managed, recorded, and resolved promptly
- Front Desk Operations
- Support the Night Auditor with all front desk and accounting-related duties
- Produce nightly reports, as required
- Communication and Teamwork
- Maintain good communication and work relationships in all hotel areas
- Inform departments of special requests, early/late departures, room changes, and other guest requests
- Positive Attitude and Communication Skills
- Positive attitude and good communication skills
- Customer Service
- Commitment to delivering a high level of customer service
- Flexibility and Adaptability
- Flexibility to respond to a range of different work situations
- Flexible work schedule (day shift and night shift)
- Experience and Skills
- Two years of front desk experience
- Knowledge of the hospitality industry
- High level of IT proficiency
- Able to speak and understand Spanish
At Palette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health benefits, extensive training and development programs, promotion within the organization, and a positive team-based culture where people make the difference.
We are an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state, and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status, or physical or mental disability unrelated to job requirements.
We maintain a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks.