Front Office Representative
4 weeks ago
We are seeking a highly skilled and friendly Front Office Agent to join our team at Loews Arlington Hotel and Convention Center. As a key member of our front desk team, you will be responsible for providing exceptional guest service, registering guests, assigning rooms, and coordinating with other departments to satisfy guest requests.
Key Responsibilities
- Welcome and register guests in a professional and efficient manner, ensuring all special requests are met
- Obtain necessary credit and payment information from guests
- Provide check cashing and foreign currency conversion services for hotel guests
- Coordinate with other hotel departments to satisfy guest requests and provide detailed information about hotel facilities and operating hours
- Adhere to all Loews Hotels Star Service Standards and sell rooms in accordance with Front Desk sales strategies
- Receive and transmit guest messages, perform check-out and cash handling activities, and distribute and coordinate completion of SQS survey cards during guest check-out
- Read Group Profiles and Banquet Event information on a daily basis and maintain the cleanliness and excellent condition of equipment and work area
- Other duties as assigned
Requirements
- General knowledge of hotel departments and excellent communication skills - oral and written
- Excellent guest service skills and knowledge of computer programs utilized in property management
- Able to work a flexible schedule, including weekends and holidays, and must be able to stand for an eight-hour shift
Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
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