Hotel Guest Experience Specialist

4 weeks ago


Arlington, Texas, United States Courtyard by Marriott Full time

Key Responsibilities:

As a Guest Experience Expert at Courtyard by Marriott, you will be responsible for:

  • Welcome guests with a warm smile and provide exceptional customer service
  • Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency
  • Respond promptly to guest inquiries and resolve any issues or complaints in a professional manner
  • Coordinate and communicate with other hotel departments to ensure smooth operations and guest satisfaction
  • Maintain a clean and organized lobby area, including restocking supplies and arranging furniture

About the Role:

This is an exciting opportunity to join the Courtyard by Marriott team as a Guest Experience Expert. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable stay.

What We Offer:

As a Guest Experience Expert at Courtyard by Marriott, you will have the opportunity to work in a dynamic and fast-paced environment, where no two days are ever the same. You will be part of a team that is passionate about delivering exceptional customer service and ensuring that our guests have a memorable stay.



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