Front Desk Operations Manager
4 weeks ago
We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Palette Hotels. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.
Key Responsibilities- Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Manage front desk operations, including check-in, check-out, and room assignments.
- Supervise and train front desk staff, ensuring they have the necessary skills and knowledge to provide excellent service.
- Monitor and maintain front desk area, ensuring it is clean, organized, and welcoming to guests.
- Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless guest experience.
- Manage guest complaints and concerns, resolving them in a fair and professional manner.
- Prepare and submit reports, as required, to ensure accurate and timely communication of front desk operations.
- 2+ years of experience in a front desk or customer service role, with a focus on supervisory or management experience.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and other stakeholders.
- Ability to work in a fast-paced environment, with a focus on providing exceptional customer service and ensuring seamless guest experience.
- Knowledge of hotel operations, including front desk procedures, guest services, and hotel policies.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
At Palette Hotels, we are committed to providing exceptional customer service and creating meaningful hospitality careers for our associates. We offer competitive salaries, outstanding health benefits, extensive training and development programs, and a positive team-based culture where people make the difference.
We are an equal opportunity employer, dedicated to creating a diverse and inclusive work environment. We welcome applications from qualified candidates who share our commitment to exceptional customer service and hospitality excellence.
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