Customer Service Representative

4 weeks ago


Arlington, Texas, United States Cassandra Brown-English - State Farm Agency Full time
Job Summary

Cassandra Brown-English - State Farm Agency is seeking a highly motivated and customer-focused individual to join our team as a Front Office Team Member. This role is ideal for someone who is passionate about delivering exceptional service and has a strong desire to learn and grow in a dynamic environment.

Key Responsibilities:

  • Provide product and service information to customers, resolving any issues that may arise with accuracy and efficiency.
  • Manage incoming calls and respond to customer inquiries in a timely and professional manner.
  • Handle customer complaints and provide solutions and alternatives within established timeframes, following up to ensure resolution.
  • Maintain accurate records of customer interactions, process customer accounts, and file documents as needed.

What We Offer:

  • Competitive base pay plus bonus opportunities
  • Generous paid time off, including vacation and personal/sick days
  • Valuable experience and growth potential within our agency

Ideal Candidate:

  • Must be willing to obtain a Property and Casualty insurance license
  • Strong phone handling skills and active listening abilities
  • Comfortable making outbound calls and engaging with customers
  • Passionate about helping others and delivering exceptional service
  • Ability to empathize with and advocate for clients when necessary
  • Strong problem-solving skills and excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

This is an exciting opportunity to join a dynamic team and grow your career in a supportive and fast-paced environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.



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