Customer Service Representative
20 hours ago
Cassandra Brown-English - State Farm Agency is seeking a highly motivated and customer-focused individual to join our team as a Front Office Team Member. This role is ideal for someone who is passionate about delivering exceptional service and has a strong desire to learn and grow in a dynamic environment.
Key Responsibilities:
- Provide product and service information to customers, resolving any issues that may arise with accuracy and efficiency.
- Manage incoming calls and respond to customer inquiries in a timely and professional manner.
- Handle customer complaints and provide solutions and alternatives within established timeframes, following up to ensure resolution.
- Maintain accurate records of customer interactions, process customer accounts, and file documents as needed.
What We Offer:
- Competitive base pay plus bonus opportunities
- Generous paid time off, including vacation and personal/sick days
- Valuable experience and growth potential within our agency
Ideal Candidate:
- Must be willing to obtain a Property and Casualty insurance license
- Strong phone handling skills and active listening abilities
- Comfortable making outbound calls and engaging with customers
- Passionate about helping others and delivering exceptional service
- Ability to empathize with and advocate for clients when necessary
- Strong problem-solving skills and excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
This is an exciting opportunity to join a dynamic team and grow your career in a supportive and fast-paced environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.
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