Front Desk Representative

22 hours ago

Arlington, Virginia, United States Palette Hotels Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Palette Hotels. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Act as the primary point of contact for guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage guest complaints and concerns, ensuring that they are resolved promptly and to the guest's satisfaction.
  • Support the Night Auditor with all Front Desk and accounting-related duties.
  • Produce nightly reports and inform departments of special requests, early/late departures, room changes, and other guest requests.
  • Maintain good communication and work relationships in all hotel areas.
  • Act in accordance with fire, health, and safety regulations and follow the correct procedures when required.
  • Serve your role and team in an environmentally conscious manner.
Requirements
  • Positive attitude and good communication skills.
  • Commitment to delivering a high level of customer service.
  • Excellent grooming standards.
  • Flexibility to respond to a range of different work situations.
  • Flexible work schedule, including day and night shifts.
Preferred Qualifications
  • Two years of Front Desk experience.
  • Knowledge of the hospitality industry.
  • High level of IT proficiency.
  • Able to speak and understand Spanish.

We offer a competitive salary, outstanding health benefits, extensive training and development programs, promotion within the organization, and a positive team-based culture where people make the difference.

We are an equal opportunity employer and prohibit unlawful discrimination on the basis of any protected classification under applicable local, state, and/or federal laws.

We maintain a drug-free workplace and expect all employees to adhere to our policies and procedures.

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