Front Desk Representative
22 hours ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Palette Hotels. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay.
Key Responsibilities- Act as the primary point of contact for guests, responding to their needs and resolving any issues in a timely and professional manner.
- Manage guest complaints and concerns, ensuring that they are resolved promptly and to the guest's satisfaction.
- Support the Night Auditor with all Front Desk and accounting-related duties.
- Produce nightly reports and inform departments of special requests, early/late departures, room changes, and other guest requests.
- Maintain good communication and work relationships in all hotel areas.
- Act in accordance with fire, health, and safety regulations and follow the correct procedures when required.
- Serve your role and team in an environmentally conscious manner.
- Positive attitude and good communication skills.
- Commitment to delivering a high level of customer service.
- Excellent grooming standards.
- Flexibility to respond to a range of different work situations.
- Flexible work schedule, including day and night shifts.
- Two years of Front Desk experience.
- Knowledge of the hospitality industry.
- High level of IT proficiency.
- Able to speak and understand Spanish.
We offer a competitive salary, outstanding health benefits, extensive training and development programs, promotion within the organization, and a positive team-based culture where people make the difference.
We are an equal opportunity employer and prohibit unlawful discrimination on the basis of any protected classification under applicable local, state, and/or federal laws.
We maintain a drug-free workplace and expect all employees to adhere to our policies and procedures.
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