Front Desk Representative
3 days ago
Job Summary:
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Palette Hotels. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay.
Key Responsibilities:
- Act as the primary point of contact for guests, responding to their inquiries and resolving any issues in a timely and professional manner.
- Manage the front desk operations, including check-in, check-out, and room assignments.
- Process guest payments, handle cash and credit transactions, and maintain accurate records.
- Provide information and assistance to guests regarding hotel services, amenities, and local attractions.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- Maintain a clean and organized front desk area, adhering to hotel standards.
Requirements:
- High school diploma or equivalent required; some college or hospitality experience preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Basic math skills and accuracy with handling cash and credit transactions.
- Knowledge of hotel operations and services, with a focus on delivering exceptional guest experiences.
What We Offer:
Palette Hotels is committed to providing a positive and supportive work environment, with opportunities for growth and development. We offer competitive salaries, benefits, and perks, as well as a comprehensive training program to ensure our team members have the skills and knowledge needed to succeed.
Equal Opportunity Employer:
Palette Hotels is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.
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