Front Desk Representative

3 days ago

Arlington, Virginia, United States Palette Hotels Full time
Job Title: Front Desk Agent

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Palette Hotels. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay.

Key Responsibilities:

  • Act as the primary point of contact for guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Manage the front desk operations, including check-in, check-out, and room assignments.
  • Process guest payments, handle cash and credit transactions, and maintain accurate records.
  • Provide information and assistance to guests regarding hotel services, amenities, and local attractions.
  • Collaborate with other hotel departments to ensure seamless guest experiences.
  • Maintain a clean and organized front desk area, adhering to hotel standards.

Requirements:

  • High school diploma or equivalent required; some college or hospitality experience preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • Knowledge of hotel operations and services, with a focus on delivering exceptional guest experiences.

What We Offer:

Palette Hotels is committed to providing a positive and supportive work environment, with opportunities for growth and development. We offer competitive salaries, benefits, and perks, as well as a comprehensive training program to ensure our team members have the skills and knowledge needed to succeed.

Equal Opportunity Employer:

Palette Hotels is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.

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