Bell Person Assistant

4 weeks ago


Arlington, Texas, United States Loews Arlington Hotel Full time
Job Summary

We are seeking a highly skilled and courteous Bell Person to join our team at Loews Arlington Hotel and Convention Center. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Assist guests with luggage, baggage, and packages, ensuring their safe and secure handling
  • Provide accurate and timely information to guests regarding hotel facilities, amenities, and services
  • Handle guest inquiries and concerns with professionalism and courtesy
  • Answer telephone calls in accordance with Loews Hotels Star Service standards
  • Be familiar with hotel emergency procedures and provide necessary information to guests
  • Transport guests to and from recreation areas in a safe and timely manner
  • Maintain a clean and organized work area, adhering to hotel standards
  • Collaborate with other hotel departments to ensure seamless guest experience
Requirements
  • Promote teamwork and collaboration with colleagues
  • Notify management promptly of any problems or unusual matters
  • Provide excellent customer service, ensuring guest satisfaction
  • Comply with hotel safety regulations and procedures
  • Attend hotel meetings and training sessions to stay updated on hotel information and changes
  • Maintain a clean and organized work area, adhering to hotel standards

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.


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