Customer Service Representative

2 days ago


Downers Grove, Illinois, United States Sentinel Offender Services Full time
Job Summary

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Sentinel Technologies, Inc. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Provide timely and effective customer service and support via phone, email, and other communication channels
  • Respond to customer inquiries and resolve issues in a professional and courteous manner
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer satisfaction
  • Meet or exceed performance metrics and quality standards
  • Participate in ongoing training and development to improve skills and knowledge
Requirements
  • 2+ years of customer service experience in a call center or similar environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Basic knowledge of Microsoft Office and other software applications
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

Sentinel Technologies, Inc. is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.



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