Customer Service Representative

3 days ago


Downers Grove, Illinois, United States Road Runner Full time
Job Description

Job Summary: Roadrunner Freight is seeking a highly motivated and results-driven Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our internal and external customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Customer Service: Respond to customer inquiries in a timely, courteous, and professional manner, resolving issues and providing solutions to meet their needs.
  • Account Management: Manage assigned accounts, ensuring timely and accurate communication, and providing proactive support to meet customer expectations.
  • Administrative Support: Perform administrative duties, including data entry, reporting, and other tasks as required.
  • Communication: Communicate effectively with customers, colleagues, and other stakeholders, both verbally and in writing.
  • Problem-Solving: Analyze and resolve customer complaints and issues in a fair and timely manner.

Requirements:

  • Education: High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Experience: 1-3 months of customer service experience or equivalent combination of education and experience.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office.
  • Physical Demands: Sedentary physical activity, with occasional standing and walking.
  • Work Environment: Well-lighted, heated, and air-conditioned indoor office setting with moderate noise level.

Benefits:

  • Competitive Salary: $19.00 per hour.
  • Benefits Package: PTO, paid holidays, medical insurance, dental insurance, vision insurance, life insurance, and 401(k) plan.


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