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Customer Service Representative

2 months ago

Downers Grove, Illinois, United States AmeriPro Roofing Full time
{"title": "Customer Service Representative", "description": "Account Management Role

AmeriPro Roofing is seeking a skilled Customer Service Representative to join our Account Management team. This position is based at our Corporate office in Downers Grove, where you will work closely with our sales team to ensure seamless project execution.

As a Customer Service Representative, you will be responsible for managing customer relationships, resolving issues, and ensuring timely project completion. Your strong communication and interpersonal skills will enable you to build trust with homeowners and provide exceptional customer service.

Key Responsibilities:

  • Manage customer relationships and resolve issues in a timely and professional manner
  • Collaborate with sales team to ensure project execution and customer satisfaction
  • Process updates, account balances, and closing calls
  • Make outbound calls to homeowners and insurance companies
  • Document file information and workmanship concerns

Requirements:

  • Minimum 2-4 years' experience in Customer Service or Account Management
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Basic computer skills and proficiency in Microsoft Office Suite

Why Work for AmeriPro Roofing?

AmeriPro Roofing is a national top volume contractor recognized by Roofing Contractor Magazine. We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

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