Customer Service Representative
2 days ago
The Customer Care Representative is a vital member of our team, responsible for ensuring exceptional customer experiences. This role involves resolving customer concerns, processing orders, and providing prompt and friendly support.
Key Responsibilities
- Respond to customer inquiries and concerns via various channels, including phone, email, and social media.
- Document all customer interactions and resolutions in our database.
- Process and audit orders, ensuring accuracy and efficiency.
- Provide administrative support to our District Sales Managers.
- Assist with tracking shipments, returns, and replacements.
- Issue price adjustments and refunds as needed.
- Enforce past-due and collections policies.
Requirements
- High school graduate or equivalent with at least three years of related experience.
- Excellent communication and problem-solving skills.
- Working knowledge of Microsoft Office Applications and ERP/CRM systems.
- Ability to work collaboratively with internal teams and external customers.
About Us
The Heico Companies is a global leader in the legal transcription industry, with a legacy of excellence spanning 85 years. We are committed to delivering exceptional customer experiences and empowering our team members to achieve their full potential.
What We Offer
As a Customer Care Representative, you will have the opportunity to work in a dynamic and supportive environment, with a focus on continuous learning and growth. We offer a competitive salary, comprehensive benefits, and a hybrid work schedule.
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