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Customer Service Representative

2 months ago

Downers Grove, Illinois, United States Sentinel Technologies Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Sentinel Technologies. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any technical issues they may encounter.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and chat
  • Resolve technical issues and escalate complex problems to senior technicians as needed
  • Document customer interactions and update ticket systems to ensure accurate tracking and resolution
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
  • Stay up-to-date with product knowledge and technical skills to provide expert support
Requirements
  • 2+ years of experience in a customer support role, preferably in the IT industry
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong technical skills, including knowledge of Microsoft products and cloud-based services
  • High school diploma or equivalent required; degree in a related field preferred
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance
About Sentinel Technologies

Sentinel Technologies is a leading provider of IT services and solutions, dedicated to delivering exceptional customer experiences. Our team is passionate about innovation, collaboration, and customer satisfaction. If you share our values and are committed to delivering outstanding support, we encourage you to apply for this exciting opportunity.