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Customer Service Representative

2 months ago

Downers Grove, Illinois, United States Kemper Full time

About the Role

Kemper, a leading specialized insurer, is seeking a dedicated and caring bilingual professional to assist clients with insurance policy inquiries and changes. As a Customer Service Representative, you will play a vital role in providing exceptional customer experiences and delivering on Kemper's promises.

Key Responsibilities

  • Review policy information to ensure compliance with underwriting guidelines and processes.
  • Serve as the primary contact point for insureds, agents, and lien holders for policy-related inquiries.
  • Provide superior customer service and offer solutions and/or options within company guidelines.
  • Participate in office-based training and meetings as needed.

Requirements

  • High school diploma or GED.
  • 6 months of previous customer service experience, with call center and/or insurance-related experience preferred.
  • Fluent Spanish/English communication skills, pleasant telephone demeanor, and multitasking skills.
  • PC experience with 3,000 KSH or 25 WPM with an error ratio of less than 5%.
  • Successfully complete all required new hire training as per departmental guidelines.

About Kemper

Kemper is an equal opportunity employer committed to diversity and equality. We strive to maintain a workplace free from discrimination and are dedicated to supporting diversity and inclusion efforts.