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Logistics Customer Service Representative
2 months ago
We are seeking a highly skilled Logistics Customer Service Representative to join our team at LHH Recruitment Solutions. As a key member of our logistics team, you will be responsible for providing exceptional customer support related to the shipment and delivery of goods.
Key Responsibilities- Customer Support: Provide timely and accurate information to customers regarding shipment status, tracking, and delivery.
- Issue Resolution: Resolve customer inquiries and complaints efficiently and professionally.
- Logistics Coordination: Coordinate with internal departments and external carriers to address shipment issues.
- Order Processing: Process customer orders, arrange transportation, and prepare shipping documentation.
- Record Keeping: Maintain accurate records of customer interactions and shipment details.
- Issue Escalation: Identify and escalate potential customer service issues to management.
- Team Support: Provide support for sales and operations teams as needed.
- Industry Knowledge: Stay updated on shipping regulations and industry best practices.
- Education: High school diploma or equivalent.
- Experience: Previous experience in customer service or logistics preferred.
- Communication Skills: Strong verbal and written communication skills.
- Problem-Solving Skills: Excellent problem-solving and decision-making abilities.
- Technical Skills: Proficient in computer systems and logistics software.
- Multitasking: Ability to multitask and prioritize tasks effectively.
- Attention to Detail: Strong attention to detail and accuracy.
We offer a competitive compensation package, including medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.
Equal Opportunity Employer/Veterans/Disabled
