Sales Executive Team Leader
3 days ago
Contribute to the success of the organization by utilizing sales techniques and processes to convert prospective owners into purchasers. Support Sales Executives by performing sales closings and develop relationships with prospective owners through referrals and leads. Cater the sales experience to individual needs and preferences, and follow through with the sales contract process to ensure accurate and timely completion of paperwork and documents. Maintain customer relationships after the sale to ensure continued owner satisfaction and develop future business opportunities.
Key Responsibilities- Support Sales Executives in sales closings and contract processing
- Develop and maintain relationships with prospective owners through referrals and leads
- Cater the sales experience to individual needs and preferences
- Follow through with the sales contract process to ensure accurate and timely completion of paperwork and documents
- Maintain customer relationships after the sale to ensure continued owner satisfaction and develop future business opportunities
- High school diploma or GED
- Proficiency in English
- Active and in-good standing professional Real Estate License
- One-year related experience
- Willingness to work at night and weekends as required by business needs
- Support Sales Executives in sales closings and contract processing
- Develop and maintain relationships with prospective owners through referrals and leads
- Cater the sales experience to individual needs and preferences
- Follow through with the sales contract process to ensure accurate and timely completion of paperwork and documents
- Maintain customer relationships after the sale to ensure continued owner satisfaction and develop future business opportunities
- Answer owner questions regarding use of properties and location amenities
- Follow up on referrals/leads from owners
- Fulfill requests from owners or prospects regarding pricing, property maps, property descriptions, room locations, and portfolio/network information
- Contact owners to monitor satisfaction, make aware of upcoming promotions, and develop business opportunities
- Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities
- Follow and adhere to the Consultative Sales Process when presenting to owners and guests
- Establish trust with the prospective owner and Owners throughout the entire sales process to build on-going rapport
- Discover the needs of prospective owners and Owners through a series of strategically layered questions/discussion and utilize the information to customize the sales presentation
- Provide prospective owners and Owners a Sales Gallery, Property and Model tour specific to their sale distribution site
- Explain the features, advantages and benefits of the product and advocate the appropriate amount of points to accommodate the prospective owners and Owners current and future vacation needs
- Complete and close the sales contract process by ensuring all required/legal paperwork and documents are signed and notarized
- Assure complete and accurate processing of documents pertaining to sales
- Review details of contracts with prospective owners and Owners once they decide on purchase
- Thoroughly review loan applications and financial documents with the customer and ensure completed properly
- Work with Sales Management to minimize cancellations, provide comprehensive owner assurance and ensure timeliness of closings
- Respond to and monitor the resolution of customer and Owner inquiries in a timely manner with accurate information
- Leverage resources for providing service to guests and Owners (e.g., Vacation Ownership Advisors) in an effective manner
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