Client Services Enrollment Specialist
2 weeks ago
Are you passionate about connecting individuals with essential resources and enhancing community support? If so, this role may be for you:
The Enrollment Center Specialist plays a vital role in client engagement, utilizing technology to deliver: initial evaluations and assessments, assistance with applications and renewals, thorough follow-up to guarantee clients receive necessary services, outreach initiatives for education and enrollment, as well as problem-solving and referral support for clients facing complex challenges. A successful candidate will demonstrate empathy, advocacy, cultural sensitivity, and a commitment to follow-up, ensuring clients can access the services crucial for leading healthy lives.
- Applicants from San Diego County are encouraged to apply
- Eligible for sign-on bonus
At 211 San Diego, we prioritize diversity and inclusion, inviting all employees to express their authentic selves in the workplace. We provide a range of benefits and perks that support families and promote well-being:
- Comprehensive medical, dental, vision, and basic life insurance fully covered for employees
- Flexible Spending Accounts
- 15 days of Paid Time Off, starting
- 12 Paid Holidays
- 403b retirement plan with up to 4% employer matching
- Wellness initiatives
- Assistance for continued education
- Opportunities for professional growth
- A supportive and positive workplace culture
Our Commitment to Equity
211 San Diego is dedicated to fostering equity, diversity, and inclusiveness, striving to create a welcoming environment for all staff and clients. We are an Affirmative Action/Equal Opportunity employer, encouraging applications from individuals of color, women, minorities, persons with disabilities, and veterans.
QualificationsIdeal candidates will possess:
- An Associate's Degree or higher; relevant experience may substitute for formal education.
- Strong time management abilities.
- Familiarity with County benefit programs is highly advantageous.
- Certification as a Certified Application Assistant (CAA) is preferred.
- 1-2 years of experience in client-facing roles within non-profit, community health, or social services settings.
- Critical thinking and creative problem-solving skills to assist clients effectively.
- A positive attitude, eagerness to learn, and aspirations for leadership.
- A commitment to the growth and well-being of individuals and their communities.
- Excellent verbal, written, and interpersonal communication skills.
- Proficiency in web-based systems, real-time communication tools, Microsoft Office, and Client Record Management systems.
- A desire for continuous learning and professional development.
- Bilingual proficiency in Spanish is preferred.
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