Healthcare Enrollment Specialist

7 days ago


San Diego, California, United States A-Line Staffing Solutions Full time
About the Role

A-Line Staffing Solutions is seeking a skilled Customer Service Representative to join our team in a major consulting company. As a Customer Service Representative, you will be responsible for providing exceptional support to clients, helping them navigate the enrollment process, and answering their questions about health care and pension plans.

Key Responsibilities
  • Provide top-notch customer service to clients via phone, email, and instant message
  • Help clients understand complex plan information and processes, and translate technical terms into simple explanations
  • Read and understand clients' plan documents and online knowledgebase tools to determine immediate requests and anticipate future needs
  • Maintain accurate call and case notes, and document all interactions with clients
  • Perform other duties as assigned by management
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Strong analytical and problem-solving skills
  • Knowledge of health care and pension plans, or willingness to learn
  • Ability to maintain confidentiality and handle sensitive information with discretion
What We Offer
  • A competitive hourly rate of $17/hr, with opportunities for overtime
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • A 401(k) plan with company match
  • Opportunities for career growth and professional development


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