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Benefits Client Service Specialist
2 months ago
**About Acrisure LLC**
Acrisure has been recognized as the fastest growing insurance brokerage firm three years in a row by Business Insurance Magazine. We have over 600 locations across the US and continue to expand our presence.
**Job Summary**
We are seeking an experienced Employee Benefits Client Service Representative to join our team at Ahern Insurance Brokerage, an Acrisure Agency Partner. As a key member of our team, you will be responsible for providing exceptional service to our clients and ensuring the smooth operation of our benefits administration.
**Key Responsibilities**
- Assist the Account Management Team with day-to-day administrative tasks, including claims and billing resolution, and other service-related items.
- Manage benefits enrollment and terminations, including COBRA qualifying event notifications.
- Investigate and resolve complex issues with carriers and clients, including claims and billing resolution, provider inquiries, and other administrative issues.
- Perform billing audits and reconciliation.
- Assist with HRIS/BenAdmin system implementation, renewal updates, and testing.
- Process incoming Broker of Record letters, gather new client benefit information, and add policy and commission structure to our agency management system.
- Assist with new carrier and plan implementations.
- Assist with the individual life and disability application process.
- Review policies and contracts for accuracy.
- Responsible for printing and binding of sales and renewal presentations and coordination of enrollment kit orders.
- Prepare client mailings, including birthday and holiday gifts.
- Assist with organizing client health expos and wellness events.
- Schedule and coordinate internal and external meetings.
**Requirements**
- Strong attention to detail and proofreading skills.
- Ability to produce high-quality work in a fast-paced environment.
- Work as a team member to achieve department goals and overall company goals.
- Strong multi-tasking, organizational, communication, and grammatical skills.
- Ability to work independently with minimal supervision and stay focused on the project at hand.
- Ability to take direction and constructive criticism well.
- A positive outlook and desire to learn and grow with the organization.
- Excellent communication skills with the ability to provide clear, concise, and accurate information in a written and verbal format.
- Strong organizational skills with the ability to prioritize projects according to deadlines and urgency.
- Flexibility, willing to wear many hats and assist team members in any other capacity relating to client services.
