Enrollment Specialist II/III

2 weeks ago

San Diego, California, United States Workshops for Warriors Full time
Workshops for Warriors is a nonprofit organization established to support veterans and wounded warriors in securing careers in advanced manufacturing. Our mission focuses on providing exceptional training, recognized credentials, hands-on experience, and job placement services at no cost to veterans. We are dedicated to revitalizing America's advanced manufacturing workforce, one veteran at a time, with a team of committed professionals eager to make a positive impact on the lives of those we serve, their families, and our nation.

Under the guidance of the Director of Admissions, Enrollment, and Recruiting, the Enrollment Specialist II/III plays a crucial role in assisting and advising prospective students throughout the enrollment journey in Workshops for Warriors programs. The Enrollment Specialist II/III elucidates the admissions process, assesses entrance criteria, and provides comprehensive information regarding financial responsibilities, while also educating individuals on available financial assistance programs such as SkillBridge, GI Bill, and Title 38 Educational Assistance.

Enrollment Specialists foster relationships with potential students, helping them explore programs that align with their academic and career aspirations.

Key Responsibilities:
  • Guide students through the enrollment process by addressing inquiries, directing them to essential information, and clarifying the admissions procedure.
  • Engage with prospective students via phone, email, and SMS regarding enrollment in WFW programs.
  • Evaluate the eligibility of prospective students based on admissions and campus standards.
  • Ensure the accurate completion of applications and the submission of required supporting documents.
  • Gather information and qualify candidates for programs, services, or courses.
  • Offer guidance and recommendations to applicants and prospective candidates.
  • Maintain communication with students throughout the enrollment process to ensure all necessary documents are received.
  • Stay updated on new programs and developments within the organization to provide the most current information to prospective students.
  • Document detailed records in Salesforce (CRM) for prospective students throughout the enrollment cycle.
  • Prepare and maintain weekly reports on progress, conversion, and related metrics.
  • Collaborate effectively within a team environment to achieve strong results.
  • Meet daily activity metrics and expectations as outlined for the department.
  • Follow up with prospective students to schedule appointments, facilitate school tours, attend classes, and address housing and financial aid needs.
  • Serve as a backup to the Director of Enrollment.
  • Perform additional duties as assigned.
Qualifications & Experience:
To excel in this role, candidates must demonstrate the ability to perform essential duties satisfactorily (with or without accommodation). The qualifications listed below represent the knowledge, skills, and abilities required:
  • Bachelor's degree is required.
  • 3+ years of experience with databases/CRM (Salesforce preferred).
  • A minimum of 3-5 years of experience in inside sales, admissions sales, customer service, higher education, or a related field.
  • Experience in an educational setting is preferred.
  • Military experience is a plus.
Preferred Skills and Attributes:
  • Exceptional verbal and written communication skills.
  • Commitment to fostering diversity and contributing to an inclusive educational environment.
  • Strong telephone skills and interpersonal abilities that enhance relationship building.
  • Capability to establish and nurture collaborative relationships at all levels, identifying needs and delivering solutions that meet organizational goals.
  • Meticulous attention to detail and ability to manage multiple tasks.
  • Effective time management and project management skills.
  • Ownership and drive to thrive in a fast-paced environment with a focus on results.
  • Commitment to transparency, accountability, and achieving results for oneself and team members.
  • Ability to effectively partner with leadership and colleagues to meet deadlines while managing multiple priorities.
  • Strong communication skills with various internal and external audiences.
  • Proficient in Microsoft Office products (Excel, Word, PowerPoint, etc.).
  • Goal-oriented, capable of managing personal, departmental, and organizational objectives.
  • People-oriented, contributing to a positive work atmosphere.
  • Dependable and flexible, demonstrating reliability when needed.
Position Details: This is a full-time hourly (non-exempt) position (40+ hours/week).

Compensation: The hourly wage for this position is competitive and will be determined based on a variety of factors including skills, qualifications, and experience.

Benefits: Comprehensive benefits are available after 30 days of employment, including medical, dental, and vision coverage, a 401k program with employer match, paid holidays, flexible work hours, and paid time off.

Work Environment: The role is performed in an office/administration setting within an urban industrial area, with access to mixed-use spaces such as classrooms and training facilities.

Compliance Statement: Workshops for Warriors participates in the E-Verify program to ensure employment eligibility for all employees.

Equal Employment Opportunity: Workshops for Warriors is committed to providing equal employment opportunities to all employees and applicants without regard to any protected characteristic.

All job openings are subject to change without notice.

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