Childcare Services Coordinator

2 weeks ago

Charleston, West Virginia, United States City of Roanoke, Virginia Full time
Position Overview:

Role Summary

The City of Roanoke is in search of a Family Support Specialist to join the Childcare division. The ideal candidate will manage a caseload related to child care and deliver essential services that facilitate family engagement in employment, education, and job search initiatives, all while ensuring children receive high-quality, age-appropriate child care. Key responsibilities include: Assessing client needs for child care services, understanding intricate program requirements that differ based on family circumstances, provider type and location, and funding categories. The role also involves maintaining electronic case files, collaborating closely with child care providers to guarantee that services align with family needs. Additionally, this position requires participation in a 24-hour on-call rotation to support Child/Adult Protective Services Hot Line. A Bachelor's degree from an accredited institution in human services or a related field is required, or an equivalent combination of education and experience. A valid driver's permit issued by the Commonwealth of Virginia is also necessary. Bilingual candidates, particularly those fluent in Spanish and English, are encouraged to apply.

The City of Roanoke is an Equal Employment Opportunity/AA/M/F/Disability Employer.

We are dedicated to enhancing organizational performance by valuing, celebrating, and embracing the diverse backgrounds and experiences of our employees. Our commitment to open communication fosters a culture of learning, recognition, and acceptance, creating an inclusive work environment that provides exceptional service and contributes to a vibrant community.

This is a non-exempt role.

Key Responsibilities

PRIMARY DUTIES
Assist and support clients with their personal, social, health, and economic challenges.

ESSENTIAL FUNCTIONS include, but are not limited to:

- Conducting client interviews to evaluate their needs
- Identifying issues, providing counseling, and collaborating with supervisors to develop service plans
- Maintaining comprehensive records throughout the client’s engagement with the agency
- Referring clients to appropriate services, such as clinics, employment resources, and vocational rehabilitation
- Engaging with various agencies, including juvenile and domestic relations courts
- Offering protection and care to vulnerable children and adults in both routine and emergency situations
- Working with families facing abuse or neglect to foster positive changes
- Making critical decisions regarding the safety of children and adults
- Assessing homes for day care, foster care, or adoption placements
- Keeping detailed case records and preparing reports on services and findings
- Representing the agency on multidisciplinary teams
- Participating in a 24-hour on-call rotation
- Bilingual applicants are highly encouraged to apply

SUPERVISORY ROLE
This position does not involve supervisory responsibilities.

Qualifications

REQUIRED SKILLS

To succeed in this role, candidates must effectively perform each essential duty. The qualifications listed below represent the necessary knowledge, skills, and abilities. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

EDUCATION and EXPERIENCE

A minimum of a Bachelor's degree in a Human Services field or a Bachelor's degree in any discipline accompanied by at least two years of relevant experience in Human Services.

Additional Information

LANGUAGE PROFICIENCY
Ability to read and interpret various documents, including laws, policies, and regulations. Effective oral and written communication skills are essential, as is the ability to present information and respond to inquiries from diverse groups.

REASONING SKILLS
Ability to identify problems, gather data, establish facts, and draw valid conclusions. Capability to interpret various instructions and manage multiple variables.

CERTIFICATIONS AND LICENSES
A valid driver's permit issued by the Commonwealth of Virginia is required. If you do not possess a Virginia Driver's License, a certified copy of your driving record from your previous state of residence must be submitted with your application.

PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.

While performing the duties of this position, the employee is regularly required to use hands for tasks such as handling or feeling; reach with hands and arms; and communicate verbally. Light physical effort is required, with tasks involving extended periods at a workstation. The employee may occasionally need to stand or walk and may lift, carry, push, or pull light objects weighing up to 30 pounds. Specific vision abilities required include the ability to adjust focus.

Must be willing to work outside standard hours and respond to both routine and emergency situations.

SENSORY REQUIREMENTS
Some tasks necessitate the ability to perceive and differentiate sounds and visual signals. Effective oral communication is also required.

WORK ENVIRONMENT
The characteristics of the work environment described here are representative of those encountered while performing the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.

While performing the duties of this position, the employee is regularly exposed to outdoor weather conditions. The noise level in the work environment is typically moderate. This description serves as a general overview of the role and does not encompass all specific duties or responsibilities.

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