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Childcare Services Coordinator

2 months ago

Charleston, West Virginia, United States City of Roanoke, Virginia Full time
Position Overview:

Role Summary

The City of Roanoke is in search of a dedicated Family Services Specialist to join the Childcare division. The ideal candidate will manage a caseload focused on child care, ensuring that families engage in employment, educational pursuits, and job search activities while their children receive quality, age-appropriate care. Key responsibilities include: Assessing client needs for child care services, understanding intricate program requirements tailored to family needs, types and locations of providers, and funding categories. Additionally, the role involves managing electronic case files, collaborating closely with child care vendors to guarantee that services meet family expectations. This position also requires participation in a 24-hour on-call rotation to support Child/Adult Protective Services Hot Line. A Bachelor's degree from an accredited institution in human services or a related field is required, or an equivalent combination of education and experience. A valid driver's permit issued by the Commonwealth of Virginia is also necessary. Bilingual candidates, particularly Spanish/English speakers, are encouraged to apply.

The City of Roanoke is an Equal Employment Opportunity/AA/M/F/Disability Employer.

We are committed to fostering an inclusive environment that values diversity and promotes open communication. Our goal is to create a vibrant workplace that enhances service delivery and builds a welcoming community.

This is a non-exempt role.

Key Responsibilities

PRIMARY FUNCTIONS
Assist and support clients in addressing personal, social, health, and economic challenges.

CORE DUTIES AND RESPONSIBILITIES include, but are not limited to:

- Conducting client interviews to evaluate their needs
- Identifying issues, providing counseling, and collaborating with supervisors to develop service plans
- Maintaining comprehensive records throughout the client relationship
- Referring clients to relevant agencies, such as clinics and employment services
- Engaging with various agencies, including juvenile and domestic relations courts
- Offering protection and care to vulnerable children and adults in emergency situations
- Working with families facing challenges to facilitate positive changes
- Making critical decisions regarding the safety of children and adults
- Assessing homes for child care, foster care, and adoption placements
- Documenting case records and preparing detailed reports
- Representing the agency on multidisciplinary teams
- Participating in a 24-hour on-call rotation
- Bilingual applicants are highly encouraged to apply

SUPERVISORY ROLE
This position does not include supervisory responsibilities.

Qualifications

REQUIRED QUALIFICATIONS

To succeed in this role, candidates must demonstrate the ability to fulfill essential duties effectively. The qualifications listed below represent the necessary knowledge, skills, and abilities required. Reasonable accommodations may be provided for individuals with disabilities.

EDUCATION and/or EXPERIENCE

A minimum of a Bachelor's degree in a Human Services field or a Bachelor's degree in any discipline accompanied by at least two years of relevant experience in Human Services.

Additional Information

LANGUAGE SKILLS
Proficiency in reading and interpreting documents such as laws, policies, and regulations. Ability to respond effectively to inquiries both orally and in writing. Capable of presenting information and addressing questions from diverse groups.

REASONING ABILITY
Ability to identify problems, gather data, establish facts, and draw valid conclusions. Capable of interpreting various instructions and managing multiple variables.

CERTIFICATES, LICENSES, REGISTRATIONS
Must possess a valid driver's permit issued by the Commonwealth of Virginia. If not, a certified copy of the driving record from the previous state of residence must be submitted with the application.

PHYSICAL DEMANDS
The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.

While performing the duties of this position, the employee is regularly required to use hands for various tasks, reach with hands and arms, and communicate effectively. The role may involve light physical effort and extended periods at a workstation. Occasional standing and walking may be required, along with lifting light objects up to 30 pounds. Specific vision abilities required include the ability to adjust focus.

Employees must be willing to work outside standard hours and respond to both routine and emergency situations.

SENSORY REQUIREMENTS
Some tasks necessitate the ability to perceive sounds and visual cues. Effective oral communication is also required.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those encountered while performing the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.

Employees may be exposed to various weather conditions, and the noise level in the work environment is typically moderate. This description outlines the general character and scope of duties and responsibilities for this position, but it is not intended to detail every function associated with the role.