Application Support Specialist

1 week ago

Houston, Texas, United States Perry Homes, LLC Full time
Job Overview

Perry Homes, LLC is excited to offer a pivotal role in our operations with the Application Support Administrator position. This role is integral in providing assistance to both internal and external stakeholders for our essential software applications.

The Application Support Administrator will collaborate closely with various departments and external partners to troubleshoot and resolve production challenges, ensuring the smooth functioning of our operations. This position demands strong communication skills, attention to detail, and a proactive approach to problem-solving.

Key Responsibilities

  • Identify and drive technological solutions for cloud-based applications vital to our business.
  • Conduct thorough root cause analyses to enhance operational efficiency and address technical issues.
  • Engage in the application enhancement cycle, focusing on defining, measuring, analyzing, and improving processes.
  • Build trust with internal and external clients through effective and timely communication.
  • Stay updated with new technologies and concepts to ensure effective application support.
  • Contribute to the development of system documentation standards and quality assurance practices.
  • Work alongside stakeholders to gather requirements and understand application use cases.
  • Participate in project teams and initiatives aimed at business improvement.
  • Develop a comprehensive understanding of systems and applications to:
    • Diagnose and resolve root cause issues.
    • Assist end-users with their challenges.
    • Provide constructive feedback to internal teams or vendors regarding proposed solutions.
    • Understand the intersection of business processes and technology.
    • Identify opportunities for automation and process improvement.
    • Perform regular maintenance on applications.
  • Enhance our security framework through periodic reviews of user access and roles.
  • Address support tickets promptly and efficiently.

Essential Skills

  • Strong organizational capabilities
  • Meticulous attention to detail
  • Effective communication and relationship-building skills
  • Proactive initiative
  • Time management proficiency
  • Analytical problem-solving skills
  • Project management experience

Qualifications

  • A Bachelor’s degree is preferred; a High School diploma or equivalent is required.
  • A minimum of 3 years of relevant work experience is necessary.
  • Excellent written and verbal communication skills to facilitate cross-functional collaboration.
  • Familiarity with residential construction processes is advantageous.
  • Experience with major software systems (ERP, CRM, CMS, etc.), Business Intelligence tools, and software development platforms (such as MS Dynamics, Power BI, Azure DevOps) is preferred.
  • Proficiency in Agile methodologies is a plus.
  • Experience with support ticketing systems is beneficial.
  • Demonstrated proficiency in MS Office applications, including Outlook, Excel, Word, and PowerPoint.

Benefits Offered

  • Comprehensive Health, Dental & Vision coverage
  • 401(k) retirement plan
  • Life, Short-Term and Long-Term Disability Insurance
  • Employee Assistance Program
  • Health Savings Account
  • Paid Holidays
  • Paid Time Off (PTO)
  • Discounts on new homes
  • Family College Fund
  • Pet Discount Program
***Note to job seekers: Your resume will be reviewed, and the most qualified candidates will be contacted if there is a potential match.*** Perry Homes is an Equal Opportunity Employer.

Disclaimer: Recruitment Fraud – Any communication regarding job opportunities from our organization will be initiated through official channels only. We advise candidates to exercise caution and refrain from sharing personal or sensitive information with any party claiming to represent our company outside of these channels.

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