IT Support Specialist
1 week ago
POSITION SUMMARY:
We are looking for a Level One IT Support Specialist to provide exceptional technical assistance to our users. This role is pivotal in ensuring that our staff can effectively utilize technology to achieve their goals.
The IT Support Specialist will be an integral part of our IT department, working under the guidance of the IT Manager for Cloud and Security. The ideal candidate will possess a strong background in Office 365 and will be dedicated to fostering a culture of well-being and safety in the workplace.
KEY RESPONSIBILITIES:
- Deliver first-tier technical support to users through various communication channels.
- Diagnose and rectify hardware and software problems related to Office 365 applications.
- Assist with the configuration, setup, and ongoing maintenance of Office 365 accounts and user workstations.
- Work collaboratively with the IT team to escalate and resolve more complex technical issues.
- Manage user accounts and perform related administrative tasks.
- Track and respond to IT support tickets, ensuring prompt resolution and thorough documentation.
- Contribute to the development and upkeep of technical documentation and knowledge base resources.
- Engage in IT projects such as system upgrades and migrations.
- Keep abreast of the latest industry trends and technologies.
- Perform additional tasks as required.
QUALIFICATIONS:
- A degree in Computer Science, Information Technology, or a related discipline is preferred.
- 3-5 years of experience in a technical support role within an IT helpdesk setting.
- Demonstrated expertise in troubleshooting Office 365-related issues.
- Familiarity with Microsoft Office 365 applications.
- Understanding of Active Directory, Exchange Online, SharePoint, and Teams.
- Strong communication and customer service skills.
- Ability to work independently as well as collaboratively within a team.
- Detail-oriented with excellent problem-solving skills.
- Relevant certifications such as CompTIA A+ are advantageous.
WORK ENVIRONMENT:
- Office and remote work environment.
- Hybrid work model with a combination of on-site and remote responsibilities.
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