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Application Support Specialist

2 months ago

Houston, Texas, United States Perry Homes, LLC Full time
Job Overview

Perry Homes, LLC is excited to offer a pivotal role in our organization as an Application Support Administrator. This position is essential for ensuring the seamless operation of our critical applications that serve both internal and external stakeholders.

The Application Support Administrator will engage with various departments and external partners to troubleshoot and resolve operational challenges, ensuring the continued success of our company. The ideal candidate will possess excellent communication skills, a detail-oriented mindset, and a proactive approach to problem-solving.

Key Responsibilities

  • Facilitate technology enhancements and troubleshoot issues related to cloud-based software vital for company operations.
  • Conduct root cause analysis to enhance operational efficiency and resolve technical challenges.
  • Contribute to the application enhancement process by defining, measuring, analyzing, and improving.
  • Build trust with internal and external clients through clear and timely communication.
  • Stay abreast of new technologies and concepts to effectively support applications and adapt to evolving technological landscapes.
  • Assist in establishing standards for system documentation and quality assurance methodologies.
  • Collaborate with internal and external clients to gather requirements and understand use cases.
  • Participate in project teams and initiatives aimed at business improvement.
  • Develop a comprehensive understanding of systems and applications to:
    • Identify root causes of issues.
    • Diagnose user-related problems.
    • Provide constructive feedback to internal teams or vendor partners regarding proposed solutions.
    • Understand the intersection of business processes and technology.
    • Identify opportunities for automation and process improvement.
    • Perform routine maintenance of applications.
  • Enhance our security posture through regular reviews of user access and roles.
  • Resolve support tickets efficiently and effectively.

Essential Skills

  • Strong organizational abilities
  • Meticulous attention to detail
  • Effective communication and relationship-building skills
  • Proactive initiative
  • Time management proficiency
  • Analytical problem-solving skills
  • Project management capabilities

Qualifications

  • Preferred Bachelor's degree; High School diploma or equivalent required.
  • A minimum of 3 years of relevant work experience is required.
  • Exceptional written and verbal communication skills to facilitate collaboration across various functions and departments.
  • Familiarity with residential construction processes is advantageous.
  • Experience with major software systems (ERP, CRM, CMS, etc.), Business Intelligence, and software development platforms (MS Dynamics, Power BI, Azure DevOps) is preferred.
  • Proficiency in Agile methodologies is a plus.
  • Experience with support ticketing systems is beneficial.
  • Demonstrated computer skills, including proficiency in MS Office applications such as Outlook, Excel, Word, and PowerPoint.

Comprehensive Benefits Package

  • Health, Dental & Vision Insurance
  • 401(k) Retirement Plan
  • Life, Short-Term and Long-Term Disability Insurance
  • Employee Assistance Program
  • Health Savings Account
  • Paid Holidays
  • Paid Time Off
  • New Home Discount
  • Perry Homes Family College Fund
  • Pet Discount Program
***Note to job seekers: Only the most qualified candidates will be contacted for potential matches.*** Perry Homes is an Equal Opportunity Employer.

Disclaimer: Recruitment Fraud – All communications regarding job opportunities will originate from official channels only. We advise candidates to exercise caution and refrain from sharing personal or sensitive information with any party claiming to represent our company outside of these verified channels.