IT Support Specialist
2 weeks ago
IT Support Specialist
About Creative Financial Staffing:
- Our organization is a well-established insurance firm with a legacy spanning four decades.
- We foster a familial work environment.
- Enjoy a flexible 9/80 work schedule.
- Recognized as one of the premier workplaces in the Houston area.
Role Overview:
The IT Support Specialist will deliver application assistance to team members by diagnosing issues, exploring solutions, and guiding them through resolution processes. When necessary, the role includes crafting straightforward queries and applications to fulfill requests.
Additionally, the specialist will provide technical assistance by investigating inquiries, resolving issues, and ensuring optimal workspace functionality.
Key responsibilities include:
- Configuring both hardware and software systems.
- Maintaining operational components through repair or replacement.
- Tracking inventory effectively.
- Developing technical documentation and user manuals.
Preferred Qualifications:
A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience, or technical training with a minimum of 1-3 years in an IT capacity.
Experience in a help desk environment is advantageous.
Proficiency in Microsoft Office Suite is required.
Familiarity with databases such as Microsoft SQL and Access is preferred.
Experience with Visual Basic programming is also a plus.
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