Lobby Services Coordinator
2 weeks ago
At Holiday Inn Club Vacations, we seek dedicated individuals who are passionate about providing outstanding service to our guests, owners, and team members. If you are someone who fosters trust, respect, and success while building strong relationships, we would love to hear from you.
Availability: Evening shifts required from 1:45 PM to 10:30 PM.
Weekend availability is essential.
COMPANY BENEFITS:
- Weekly Pay
- 401K Matching
- Opportunities for Growth & Development
- Comprehensive Medical, Dental & Vision Plans
- Employee Assistance Program (EAP)
- Paid Time Off (PTO)
- Travel Discounts & Free Vacations through ClubGo Program
- Tuition Reimbursement & Continuing Education
- Positive Company Culture
- Assist guests with luggage and provide room orientation.
- Deliver requested amenities to enhance guest experience.
- Facilitate transportation arrangements to various resort locations.
- Offer directions to the resort and nearby attractions.
- Ensure the lobby area is clean and welcoming.
- Minimum of three years of relevant hospitality experience, preferably in a Guest Services or Bellman role.
- Experience in a Resort Front Office environment is preferred but not mandatory.
- A high school diploma or equivalent is required.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Knowledge of resort amenities and local attractions.
- Familiarity with current Property Management Systems (PMS).
- Ability to check guests in and out using PMS.
- Strong verbal communication skills to interact effectively with guests and owners.
- Capability to foster positive relationships with guests, coworkers, and vendors.
- Ability to handle adverse situations with professionalism and minimal management involvement.
- Fluency in English is required; knowledge of additional languages is a plus.
This position requires the ability to sit or stand for extended periods, bend, twist, reach, and lift between thirty to fifty pounds. Reasonable accommodations may be made for individuals with disabilities.
Working Environment:Work will primarily be conducted in a non-climate-controlled setting, with exposure to varying weather conditions and industrial cleaning agents.
Work Schedule:Schedules may vary based on business needs, including nights, weekends, and holidays. Flexibility in working hours is necessary.
This job description is intended to provide a general overview of the position and is not exhaustive of all duties that may be assigned.
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