Client Service Representative
4 days ago
We are seeking a highly skilled and dedicated Client Service Coordinator to join our team at Banfield Pet Hospital. As a Client Service Coordinator, you will play a vital role in ensuring the smooth operation of our hospital, providing exceptional client service, and supporting the veterinary medical team.
Key Responsibilities- Client Service: Provide professional, efficient, and exceptional service to clients, ensuring they have a positive experience at our hospital.
- Flow of Clients and Pets: Drive the flow of clients and pets through the hospital, maximizing productivity and ensuring good communication with associates and clients.
- Care Coordination: Coordinate the care of clients and pets in a happy, welcoming, friendly, and efficient manner, influencing clients to return and refer their friends and families.
- Administrative Tasks: Assist with administrative functions, including maintaining accurate balances, utilizing proper opening and closing procedures, and conducting other tasks as assigned.
- Leadership: Demonstrate leadership skills, including the ability to motivate and guide team members.
- Customer Focus: Provide exceptional customer service, ensuring clients have a positive experience at our hospital.
- Communication Skills: Possess strong written and verbal communication skills, with the ability to read, write, and speak fluent English.
- Problem-Solving Skills: Demonstrate strong problem-solving skills, including the ability to identify, analyze, and solve problems.
- Client Service Skills: Consistently ensure the team provides attentive, courteous, and informative service to clients.
- Medical Background: Possess a medical background, including veterinary technician, human healthcare, pharmaceutical, or related experience.
- Customer Service Experience: Have one year of related experience, with customer service experience preferred.
As a Client Service Coordinator at Banfield Pet Hospital, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional client service and supporting the veterinary medical team. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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