Client Relationship Specialist

2 weeks ago

Washington, United States Covington & Burling LLP Full time

Overview

We are seeking a proactive and results-driven Client Engagement Coordinator to collaborate closely with the Client Engagement Managers and the Director of Client Engagement, along with the wider marketing and client development team. This role involves a diverse range of activities aimed at assisting our attorneys in managing and enhancing significant client relationships on a global scale.

This position is an excellent opportunity to immerse yourself in a uniquely collaborative environment, working alongside a vibrant team within our global Marketing & Business Development division and closely coordinating with our Diversity & Inclusion team to support the firm's strategic marketing and D&I initiatives.

Key Responsibilities:

  • Coordinate essential client relationship meetings, generate strategic summaries, and assist in analyses and reporting.
  • Work in conjunction with other Marketing and Business Development team members to ensure unified approaches to major clients aligned with key firm initiatives.
  • Support follow-up actions from significant internal and external relationship management meetings.
  • Prepare client presentation materials, including responses to Requests for Proposals (RFPs).
  • Maintain relationship management plans and strategy documents on the Intranet and within the firm's document management system.
  • Gather client contact information and assist in data upkeep within the InterAction system, producing various client contact reports.
  • Facilitate outreach and follow-up with Relationship Managers regarding important client events and seminars.
  • Develop and sustain various relationship management toolkit documents, including presentation slides, and manage information on RM portal pages.
  • Track client feedback interviews, maintain the relationship management meeting schedule, and provide quarterly and annual reports and analyses.
  • Collaborate with other departments as necessary to complete projects and assignments.
  • Ensure punctual and consistent attendance.
  • Perform other duties as assigned.

Qualifications:

  • Exceptional interpersonal, written, and verbal communication skills.
  • A Bachelor's degree in marketing, communications, or a related discipline.
  • A minimum of one year of experience in professional services, particularly in marketing or a related field, is preferred. A proven track record in marketing, sales, or professional services is advantageous.
  • Prior experience in a law firm setting is highly desirable but not mandatory.
  • Ability to manage multiple tasks effectively, working independently as well as part of a team.
  • Strong commitment to quality and meticulous attention to detail.
  • Proficient in Excel, PowerPoint, and Word. Familiarity with InterAction or other CRM systems is a plus.

Covington & Burling LLP is committed to equal opportunity employment and does not discriminate in any aspect of employment, including hiring, salary, promotion, discipline, termination, and benefits, based on race, color, ethnicity, religion, national origin, gender, gender identity or expression, age, marital status, sexual orientation, family responsibility, disability, or any other improper criterion.

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