Client Relationship Manager

2 weeks ago

Washington, Washington, D.C., United States Prometheus Federal Services Full time
Job Overview

Position: Account Manager

Prometheus Federal Services (PFS) is a reputable partner to federal health and social services agencies, currently seeking an experienced Account Manager specializing in temporary staffing solutions. This role involves close collaboration with the Department of Veterans Affairs, overseeing a diverse portfolio of temporary staffing initiatives. The Account Manager will act as a crucial link between the government and our delivery team, which includes a broad network of partners. The ideal candidate will possess outstanding communication skills, meticulous attention to detail, and a genuine commitment to providing exceptional service. All candidates must be U.S. residents.

Key Responsibilities

  • Act as the primary contact between PFS, partnering organizations, and government clients, ensuring timely responses to inquiries and issues.
  • Oversee and monitor staff contractual obligations (attendance, timekeeping, invoicing, etc.) across various programs; develop and execute mitigation strategies as necessary.
  • Establish and nurture robust, long-term relationships with clients.
  • Analyze and track critical account metrics, delivering insights through regular progress reports (weekly, monthly, quarterly).
  • Exhibit strong organizational skills and attention to detail to effectively manage multiple client accounts and appointments concurrently.

Required Qualifications

  • Bachelor's degree from an accredited institution.
  • A minimum of 10 years of professional experience.
  • At least 5 years of experience in Account Management, ideally within the temporary staffing sector.
  • Exceptional communication and interpersonal abilities, with a focus on customer-oriented problem-solving and keen attention to detail.
  • Proficient in MS Word, Excel, and PowerPoint.

Preferred Qualifications

  • Experience working with federal government clients, particularly the VA.
  • Background in healthcare staffing.
  • Familiarity with government contract requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

This position may be subject to client or government vaccination and masking guidance, policies, or requirements that may change over time.

Work location is flexible if approved by the company, with the exception that the position may not be performed remotely from Colorado.

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