Director of Business Development and Internet Sales
1 week ago
Chastang Enterprises is seeking a seasoned professional to lead our Business Development Center (BDC) and Internet Sales Department as a BDC/Internet Director. This exciting opportunity is perfect for a results-driven individual who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences.
Key Responsibilities- Leadership and Mentorship: Lead and mentor a team of BDC Consultants to optimize their performance and achieve departmental metrics and objectives.
- Collaboration and Strategy: Collaborate with Sales Managers to maximize advertising ROI and enhance customer engagement, ensuring a seamless customer journey.
- Customer Service and Support: Uphold superior customer service standards while efficiently handling incoming leads, providing prompt and informative responses to product and service inquiries.
- Departmental Success: Leverage two years of Automotive Management experience to drive departmental success, generating and analyzing metrics to evaluate performance and identify areas for improvement.
- Competitive Compensation and Benefits: Enjoy very competitive pay plans, a 401k plan with company matching, dealer-covered health savings account, short-term and life insurance, paid holidays and birthdays off, medical, dental, and vision plans, and employee discounts on vehicles, parts, and service work.
- Training and Advancement Opportunities: Take advantage of training and advancement opportunities to grow your career and develop your skills.
- Job Requirements: Proficiency in CRM management, skillful in objection handling and identifying sales opportunities, comprehensive understanding of retail and lease deal structures, ability to maintain daily quotas for appointments, showings, and outbound calls, and exceptional telephone communication skills with a focus on customer service excellence.
- Customer Engagement: Establish and nurture relationships with potential customers via phone and Internet channels, providing a consultative approach to educate customers on vehicle options and additional offerings.
- Departmental Operations: Oversee daily operations of the Internet Sales Department, ensuring adherence to manufacturer requirements for lead management and website design.
- Performance Metrics: Generate and analyze metrics to evaluate departmental performance, identifying areas for improvement and implementing strategies to drive success.
Chastang Enterprises is an Equal Opportunity Employer (EOE) that celebrates diversity and welcomes applications from individuals of all backgrounds without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.
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Houston, Texas, United States Chastang Enterprises Full timeJob Description:Chastang Enterprises is seeking a seasoned BDC/Internet Director to lead our dynamic Client Care Department in Houston, Texas. As the BDC/Internet Director, you will be responsible for overseeing our consultants, ensuring they excel in achieving departmental metrics and objectives related to customer interactions, appointment setting,...
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