IT Manager

1 day ago

Boston, Massachusetts, United States WHOOP Full time
Job Title: IT Manager

Job Summary:

We are seeking an experienced IT Manager to oversee our global information technology systems and ensure that all technology-related functions align with business objectives. The successful candidate will have a strong background in IT management, with experience in managing IT staff, developing and implementing IT policies, and maintaining network infrastructure.

Responsibilities:

- Manage the global daily IT operations to ensure the availability, stability, and security of all IT systems and infrastructure.

- Oversee the design, implementation, and maintenance of our IT infrastructure.

- Drive process improvements, continuously identifying opportunities to improve IT processes and workflows, increasing standardization and efficiency, reducing costs, and improving end-user experience.

- Employ a data-driven approach to managing IT teams, identifying root causes of issues, and providing regular reporting on team performance and project progress.

- Lead and mentor a team of IT professionals, fostering a collaborative and high-performance work environment.

- Manage IT procurement and expenditures to work within the IT budget, ensuring cost-effective solutions and adherence to financial guidelines.

- Implement and manage cybersecurity measures to protect sensitive data and systems from threats.

- Lead IT-related projects from planning to execution, ensuring timely delivery and within budget constraints.

- Establish and maintain IT governance frameworks, policies, and standards to ensure compliance, security, and efficiency.

Requirements:

- 5+ years of experience in IT management or a related role.

- Extensive experience with Okta or similar Single Sign-On (SSO) solutions.

- In-depth knowledge of Mobile Device Management (MDM) solutions such as JAMF, Kandji, or InTune and, and SaaS-based applications, including but not limited to JIRA, Slack, and Google.

- Strong leadership and people management skills. Ability to motivate and develop a high-performing team.

- Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical users.

- Strong analytical and problem-solving skills.

- Strong customer service orientation and ability to build positive relationships with internal stakeholders.

- Experience with ITIL or other IT service management frameworks preferred.

Work Environment:

- This role is based in the WHOOP office located in Boston, MA.

- The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.

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