Business Analyst/ QA with Salesforce Expert

4 weeks ago


Boston, Massachusetts, United States eTek IT Services, Inc. Full time
Job Title: Business Analyst/ QA with Salesforce Expert

We are seeking a highly skilled Business Analyst/ QA with Salesforce Expert to join our team at eTek IT Services, Inc. The ideal candidate will have a strong background in business analysis, quality assurance, and Salesforce configuration, administration, and reporting.

Key Responsibilities:

  • Collaborate with cross-functional teams to gather business requirements and identify solutions
  • Develop and maintain test plans, test scripts, and test data for successful code deployment
  • Execute test scripts, record problems, and document defects using the project's defect management tool
  • Work with the application team to resolve issues and participate in the release control process
  • Assist the training team in developing training materials and establishing training cases in the UAT environment

Requirements:

  • 3-5+ years of experience working in a business analyst capacity, including direct experience with business analysis tools and techniques
  • Proficiency with Salesforce, including system configuration, administration, and reporting
  • Strong analytical, problem-solving, and communication skills
  • Ability to work collaboratively in a cross-functional team environment
  • Excellent verbal and written communication skills with project teams and business teams

Desired Skills/Experience:

  • Knowledge of housing and homelessness prevention programs
  • Experience with Snowflake and Tableau
  • Familiarity with a variety of software development methodologies
  • Experience with advanced Microsoft Office, pivot tables, charts, Visio, data analytics, and JIRA or other project management tools


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