Desktop Support Specialist

23 hours ago

Boston, Massachusetts, United States Merge IT LLC Full time
Desktop Analyst Job Description

Merge IT LLC is seeking a skilled Desktop Analyst to join our team. As a Desktop Analyst, you will provide technical support and expertise to our clients in the Cambridge, MA area.

Key Responsibilities:
  • Provide complex technical support for desktop environments, including desktop, software, and hardware installation, support, and distribution.
  • Analyze, diagnose, and resolve complex desktop computer, operating system, application software, and hardware technologies issues.
  • Perform analysis, diagnosis, installation, and resolution of remote access technologies and associated problems.
  • Coordinate and plan horizontal network cable management processes, including installation, moves, adds, changes, and repairs.
  • Provide technical input to the Desktop Services team and assume a supporting role in selecting and utilizing appropriate tools and techniques for timely service delivery.
  • Work independently with little to no direct supervision to analyze, design, and implement desktop solutions to fulfill business unit requirements.
  • Act as a technical liaison with user groups and other IT partners for systems support and implementation.
  • Responsible for partnering with business units supported to understand the business impact of support issues.
  • Responsible for the analysis, design, and implementation of desktop technology life cycle management processes, including technology procurement, refresh, and disposition.
  • Responsible for project analysis, design, coordination, and planning for all technical components of desktop-related projects.
  • Coordinate schedules and technical work order instructions to contracted labor for installations, moves, adds, and changes within the desktop computing environment.
Requirements:
  • 2+ years of progressive experience in the desktop environment.
  • Advanced knowledge and understanding of Windows desktop operating systems.
  • Advanced ability to perform complex troubleshooting and analysis of PC hardware, PC operating systems, and office automation software, with expert-level knowledge in at least one area of specialization.
  • Intermediate knowledge of the Windows Server Operating System and the ability to perform domain-related administrative tasks.
  • Ability to perform troubleshooting and analysis of PC hardware, PC operating systems (Win95, WinNT, Win2000, WinXP, Windows 2007) and office automation software, with expert-level knowledge in at least one area of specialization.
  • Ability to perform troubleshooting and analysis of Microsoft Office Suite of products, including versions 2007 and 2010.
  • Intermediate knowledge and understanding of LAN environments.
  • Intermediate knowledge of communication protocols.
  • Intermediate knowledge of PC-to-Mainframe access.
  • Intermediate knowledge of LAN-based e-mail systems (e.g., Outlook, MS Exchange).
  • Creativity and advanced problem-solving skills that lead to effective solutions to complex and varied problems.
  • A demonstrated ability to encourage and model positive cross-team partnerships.
  • Intermediate ability to perform complex troubleshooting and analysis of network system devices and PC network hardware and client software.
  • Audio Video setup and troubleshooting skills.
  • Knowledge of printer maintenance.

Merge IT LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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