Desktop Support Specialist

6 days ago


Boston, Massachusetts, United States Merge IT LLC Full time
Desktop Analyst Job Description

Merge IT LLC is seeking a skilled Desktop Analyst to join our team. As a Desktop Analyst, you will provide complex technical support and coordination for end-user touch points of the distributed computer environment.

Key Responsibilities:
  • Provide technical support and planning for desktop, software, and hardware installation, support, and distribution.
  • Analyze, diagnose, and resolve complex desktop computer, operating system, application software, and hardware technologies.
  • Perform analysis, diagnosis, installation, and resolution of remote access technologies.
  • Coordinate and plan horizontal network cable management processes.
  • Provide technical input to the Desktop Services team and assume a supporting role in selecting and utilizing appropriate tools and techniques for timely service delivery.
  • Work independently with little to no direct supervision in analysis, design, and implementation of desktop solutions.
  • Act as a technical liaison with user groups and other IT partners for systems support and implementation.
Requirements:
  • 2+ years of progressive experience in the desktop environment.
  • Advanced knowledge and understanding of Windows desktop operating systems.
  • Advanced ability to perform complex troubleshooting and analysis of PC hardware, PC operating systems, and office automation software.
  • Intermediate knowledge of the Windows Server Operating System and the ability to perform domain-related administrative tasks.
  • Ability to perform troubleshooting and analysis of PC hardware, PC operating systems, and office automation software.
  • Ability to perform troubleshooting and analysis of Microsoft Office Suite of products.
  • Creativity and advanced problem-solving skills that lead to effective solutions to complex and varied problems.
Why Choose Merge IT LLC?

We have a team of talented and ambitious professionals that drive growth by identifying and delivering top-quality IT talent for our Fortune 100, enterprise-level clients. We celebrate diversity and are committed to creating an inclusive environment for all employees.



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