Veterans Housing Support Specialist

2 weeks ago

Madison, Wisconsin, United States Porchlight Full time

Overview

The Veterans Transitional Housing Program (VTHP) Case Manager plays a crucial role in delivering supportive services aimed at assisting participants in overcoming various barriers related to finances, personal issues, health, employment, and other functional challenges. The Case Manager collaborates with each Veteran to develop a personalized service plan that fosters stable income, enhances self-determination, and facilitates a successful transition into permanent housing.

Case Management Responsibilities:

  1. Collaborates with the VTHP Peer Specialist and VA Liaison to evaluate potential program participants.
  2. Completes intake documentation within three days of a Veteran's entry into the program and inputs participant data into the Homeless Management Information System (HMIS).
  3. Creates detailed, client-centered case plans that establish both short-term and long-term objectives, utilizing best practices such as Housing First, Harm Reduction, and Trauma-Informed Care in partnership with the VA Liaison.
  4. Tracks participant progress towards goals through regular meetings, either weekly or biweekly.
  5. Encourages participant involvement in their own planning and goal-setting processes.
  6. Directs participants to suitable resources to help them achieve their objectives, including community-specific resources.
  7. Assists participants in budgeting to ensure effective money management for securing and maintaining permanent housing, including developing savings plans as necessary.
  8. Supports participants in adhering to program and facility expectations to maintain their transitional housing.
  9. Promotes effective communication skills and guides participants in building constructive relationships with peers and program staff to resolve conflicts.
  10. Collaborates with service providers engaged with Veterans as required.
  11. Maintains close relationships with community Veteran service providers to ensure a seamless continuum of care across various agencies.
  12. Stays informed about public assistance programs, health insurance, employment and training opportunities, independent living skills, transportation assistance, and affordable housing options.
  13. Maintains composure in high-stress situations, employing de-escalation techniques as needed.
  14. Provides transportation for Veterans to appointments when necessary.
  15. Remains available for on-call emergencies after work hours, sharing on-call responsibilities with the VTHP Peer Specialist.
  16. Performs additional duties as assigned by the Director of Supportive Services.

Recordkeeping & Reporting Duties:

  1. Inputs and updates participant information in the Homeless Management Information System (HMIS), including case notes, plans, assessments, and client data as required.
  2. Works alongside the VA Liaison to conduct quarterly reviews and updates of goal plans.
  3. Documents and reports all incidents involving emergency services, law enforcement interactions, and participant issues within 24 hours, sharing relevant information with the VTHP Peer Specialist, VA Liaison, and Director of Supportive Services.
  4. Informs appropriate agencies/providers of critical issues such as suicidal/homicidal ideation, significant behavioral changes, criminal activity, and probation/parole violations as necessary.
  5. Issues verbal and written warnings to participants when needed.
  6. Maintains comprehensive client files, including case notes, warnings, progress updates, budgets, payment plans, emergency contact details, and incident documentation.
  7. Collects additional data as required to meet funding and statistical reporting obligations.
  8. Completes VA discharge paperwork promptly following participant discharge.

Property Management Responsibilities:

  1. Conducts quarterly housekeeping inspections with the VTHP Peer Specialist.
  2. Implements quarterly fire drills and keeps evacuation plans updated.
  3. Documents property damages or repair needs and coordinates with Maintenance as necessary.
  4. Assists in recruiting and overseeing Resident Manager(s) to ensure responsibilities are met.
  5. Ensures the property is maintained in a clean condition and complies with city regulations.
  6. Facilitates conflict resolution among clients as needed.
  7. Shows available rooms to prospective program participants.
  8. Handles all unit check-ins and check-outs with participants, ensuring timely submission of paperwork.

Personal Development:

  1. Maintains professional conduct and boundaries in all interactions with participants, staff, landlords, and community agencies.
  2. Engages in biweekly individual supervision sessions with the Director of Supportive Services.
  3. Establishes personal development goals and monitors progress towards achieving them.
  4. Participates in ongoing training and maintains records of all training sessions for quarterly reporting.
  5. Stays updated on current issues, philosophies, and practices affecting individuals experiencing homelessness.

Teamwork & Collaboration:

  1. Works collaboratively with program staff and all agency personnel to foster a team-oriented environment.
  2. Exhibits and promotes effective communication skills in building relationships with clients and colleagues.
  3. Establishes strong working relationships with other service providers.
  4. Contributes to the development and execution of Porchlight's strategic plan.

Porchlight Values & Culture:

  1. Treats all clients, employees, and visitors with compassion, respect, and dignity.
  2. Contributes to an environment that values and embraces diversity.
  3. Adheres to all Porchlight policies, procedures, code of conduct, and attendance guidelines.
  4. Maintains strict confidentiality of all sensitive information.
  5. Follows Porchlight policies regarding the use of technology and communication devices.
  6. Conducts oneself within the expected professional boundaries and policies.

Qualifications:

  1. Bachelor's Degree in Social Work or a related field is preferred, or equivalent knowledge and experience.
  2. Military experience is advantageous but not mandatory.
  3. Experience working with individuals facing mental health and substance use challenges is preferred.
  4. Proficiency in Microsoft Word, Excel, Outlook, and the ability to adapt to new technologies.
  5. Experience with the Homeless Management Information System (HMIS) is preferred.
  6. A valid driver's license and insured personal vehicle are required.

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