Executive Director of Transit Operations

4 days ago

Madison, Wisconsin, United States City of Madison, WI Full time
About the Role

The City of Madison, WI is seeking an experienced and visionary leader to serve as the Executive Director of Transit Operations. This key position will play a critical role in shaping the future of public transportation in our city.

Key Responsibilities
  • Provide strategic leadership and direction for Metro Transit's internal operations to optimize organizational effectiveness.
  • Identify and implement new approaches and technologies to improve customer service, performance, safety, and teamwork on a continuous basis.
  • Infuse racial equity, social justice, and inclusion goals, principles, and tools into all aspects of work and culture at Metro Transit.
  • Exemplify and set the tone for continuous improvement throughout the organization and ensure cost-effective use of available resources.
  • Establish roles, unit priorities, long-term plans, equity approaches, and strategies to meet objectives.
  • Review, develop, implement, and monitor enforcement of policies and procedures through an equity lens necessary for the effective management and operation of these units.
  • Evaluate services provided by these units and make adjustments as needed.
  • Establish and monitor goals and objectives with lower-level managers.
  • Provide necessary coordination between the units and their programs to maximize efficiency and quality of services.
  • Develop business management systems, strategic objectives, and key performance indicators; analyze and utilize data to make management decisions and measure organizational performance.
  • Enhance quality of service and customer focus.
  • Maintain a culture of safety.
  • Lead high-level labor relations activities and the implementation of policies and procedures as defined by the GM and the City's Labor Relations Manager.
  • Develop relationships with Union Business Agents.
  • Lead negotiations of new contracts.
  • Resolve issues where a policy may be unclear and/or procedures are lacking.
  • Lead the operational planning of major projects, including:
    • Develop operational plans.
    • Determine and project staffing, training, and operating budget needs.
    • Execute City processes to ensure unit needs are met.
    • Develop new processes for specific organizational needs, including equity goals and processes.
    • Develop and coordinate purchased or supplemental transportation services.
    • Identify grant opportunities and participate in the development of grant applications.
    • Understand, interpret, and/or act as official accountable executive for a variety of mandatory federal processes and programs, including but not limited to:
      • Public Transit Agency Safety Plan.
      • FTA Triennial Reviews.
      • National Transit Database.
      • Americans with Disabilities Act and ADA Complementary Paratransit.
Requirements
  • Five (5) years of progressively responsible managerial experience and leadership for a large staff in a public transit role with two (2) years at a manager, director, or chief level.
  • Bachelor's degree in Business Administration, Public Administration, or a related field.
  • OR
  • Seven (7) years of experience in a public transit role, which included at least five (5) years of progressively responsible managerial experience and leadership for a large staff with two (2) years at a manager, director, or chief level.
  • If an applicant does not possess the specific requirements outlined above, HR will review the application materials to determine if the applicant possesses the following equivalent experience:
    • Four (4) years of experience in applying the following:
      • Administration and project management tools and techniques with the agility to push through organizational barriers and overcome challenges.
      • Administration of public sector processes.
      • Related program management principles, practices, and techniques including considerable skill in planning, organizing, and administering programs, services, and activities.
      • The full range of supervisory principles and practices, labor relations, and personnel management.
    • Two (2) years of experience in applying the following:
      • Related administrative considerations, including workflow and budgetary analysis.
      • Computer programs, spreadsheets, and databases applicable to the duties of the position.
      • Racial equity and social justice concepts, terms, and tools.
What We Offer

The City of Madison, WI offers a competitive salary and benefits package, as well as opportunities for professional growth and development.

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