Head of IT Operations

2 weeks ago

New York, New York, United States Garner Health Full time

At Garner Health, our vision is to revolutionize the healthcare landscape by providing high-quality and cost-effective care for everyone. We assist employers in restructuring their healthcare benefits to create clear incentives and utilize data-driven insights, guiding employees towards superior quality and lower-cost healthcare providers. This approach ensures that patients achieve better health outcomes while healthcare professionals are rewarded for delivering quality care rather than merely increasing the number of procedures performed.

We are in search of a Head of IT Operations to enhance the capabilities of Garner's IT services and elevate the user experience for our employees. This position will report directly to the VP of Platform Engineering and Security.

Garner is headquartered in New York City, and this role requires in-office presence at least three days a week.
Key Responsibilities

  • Design, manage, enhance, budget for, and secure the IT services provided by Garner.
  • Enhance user efficiency and productivity, particularly during the onboarding process.
  • Develop solutions adhering to high engineering standards and ensure others maintain these standards.
  • Investigate and promote improved techniques, processes, and designs within the team.
  • Collaborate with team members to execute strategic IT initiatives.
  • Support Garner's employees throughout their tenure with the company.
  • Ensure the security of Garner's IT services in compliance with regulatory requirements.
  • Work with various stakeholders to guarantee a highly available and efficient product for users.
Technology Stack

MacOS, Jamf, Okta, Jira Service Desk
Preferred Qualifications
  • 5+ years of L2 experience in supporting enterprise end users.
  • 4+ years of experience as the lead L2 for a support function.
  • 3+ years of experience managing an IT program (roadmap, L1/L2 management, etc.).
  • Exceptional written and verbal communication skills, along with stakeholder management abilities.
  • Proficiency with Jamf and managing Mac endpoints.
  • Expertise in JIRA Service Desk.
Why Join Us?
  • You are driven by a mission and wish to contribute to a company that can transform the healthcare system.
  • You desire to be part of a small, agile team that adapts quickly to new challenges.
  • You are enthusiastic about operations, process management, and continuous improvement.
The compensation range for this position is competitive and will be determined based on various factors, including qualifications and skills. This role is also eligible for equity incentives and comprehensive benefits plans, as well as performance bonuses.

Garner Health is an Equal Employment Opportunity employer, committed to fostering diversity in the workplace. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other legally protected characteristics.

Garner Health is dedicated to providing accommodations for qualified individuals with disabilities throughout the recruitment process.

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