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Head of Housekeeping Operations

2 months ago

New York, New York, United States IHG Full time

Position Overview

The Head of Housekeeping Operations is a vital role within the IHG family, overseeing the cleanliness and maintenance of our esteemed hotel properties. This position requires a strong leader to manage housekeeping and laundry services, ensuring that we meet our high standards of quality and guest satisfaction.

Key Responsibilities

Financial Management

  • Oversee and control expenses related to housekeeping operations.
  • Contribute to the development of the annual budget and financial strategies aligned with hotel objectives.
  • Establish and maintain inventory levels for supplies and equipment, ensuring timely replenishment.

Team Leadership

  • Engage with external partners, including guests and vendors, to maintain service excellence.
  • Ensure compliance with safety regulations and address any operational issues proactively.
  • Foster a collaborative environment by promoting teamwork and effective communication across departments.

Guest Satisfaction

  • Address and resolve guest inquiries and complaints to enhance their experience.
  • Manage special requests from VIP guests, ensuring their needs are met with utmost care.
  • Supervise the lost and found process, coordinating with relevant departments as necessary.

Operational Excellence

  • Conduct regular inspections of guest rooms and public areas to uphold cleanliness and maintenance standards.
  • Implement and refine procedures for housekeeping and laundry services to ensure quality delivery.
  • Lead departmental meetings to communicate updates, review procedures, and address any concerns.

Qualifications

To succeed in this role, candidates should possess:

  • A high school diploma or equivalent, with a minimum of four years of relevant experience in housekeeping, preferably in a hotel environment.
  • Strong leadership and communication skills, with the ability to motivate and train staff effectively.
  • Proficiency in basic mathematics and budgeting principles.

What We Offer

Join IHG and be part of a diverse and inclusive team that values your unique skills and contributions. We are committed to providing a supportive work environment where you can thrive.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.