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Head of Product Operations
2 months ago
The Head of Product Operations plays a pivotal role within the Product Leadership team, tasked with the formulation and implementation of standardized protocols across the Product division. This is essential for facilitating the effective development and rollout of innovative data and product features, enhancing product creativity, and fostering customer engagement throughout the organization.
This leader will initiate and oversee critical projects spanning product, development, operations, and commercial sectors, guiding a team that provides objective analysis, strategic insights, and execution for vital initiatives.
Key Responsibilities:
Market and Customer Insights:
- Collaborate with Commercial teams to create effective client feedback systems and report on gathered insights.
- Track competitive movements to inform the product roadmap and overall company strategy; work with the Commercial team to develop battlecards and coordinate with product management on roadmap implications.
- Conduct additional market and customer research as necessary to ensure that strategic planning and roadmaps are well-informed.
Product Analytics and Insights:
- Oversee the creation, accuracy, and efficient dissemination of product adoption and usage metrics, partnering with product managers to integrate usage insights into roadmaps.
- Ensure all facets of data collection, enrichment, and product adoption/usage are supported by clear metrics and escalation processes, collaborating with Operations, Product Management, Research, and Development.
- Enhance productivity in the development process by promoting the adoption of best practices and efficient use of product and development tools.
Strategic Execution:
- Lead the strategic planning process alongside the Chief Product Officer.
- Provide updates on the status of strategic priorities to internal stakeholders and at the executive/board level.
- Identify challenges across departments and devise processes to address them. Collaborate with various teams to manage the creation and execution of objectives aligned with product area strategies. Coordinate cross-functional project teams to conduct analyses and formulate recommendations.
- Work with commercial teams on go-to-market strategies for significant product launches.
Product Enablement Technology and Processes:
- Act as the visionary and steward of the Product technology stack roadmap, enhancing efficiency and user experience.
- Collaborate with other leaders within the Product organization to ensure the adoption of effective processes.
Qualifications:
- 8+ years of experience in Product Management, Management Consulting, Analytics, Corporate Strategy, or Operations.
- Demonstrated success in leading complex operational strategic initiatives during periods of transformation, merger integration, or significant organizational change.
- Strong cross-functional leadership and influencing capabilities.
- Exceptional business judgment and analytical problem-solving skills.
- Analytical and process-oriented mindset with a focus on innovation; ability to analyze data and identify trends.
- Excellent problem-solving and analytical skills, developing product and operational metrics that pinpoint areas for improvement in projects, user adoption, and retention.
- Outstanding project management skills and efficiency.
- Exceptional communication and presentation abilities to effectively support strategic planning, go-to-market initiatives, and executive/board-level discussions.
- Familiarity with human-centered design, customer research methodologies, product development lifecycle, agile methodologies, and the analytics and development technology stack.
Benefits:
Alongside opportunities for career advancement, training, and a healthy work-life balance, MediaRadar offers a comprehensive benefits package that includes:
- Medical, Dental & Vision Insurance
- 401k with Company Match
- Flexible Paid Time Off
- Commuter Benefits
- Gym Discounts
- Summer Fridays
At MediaRadar, we prioritize hard work, enjoyment, and the cultivation of strong relationships among colleagues. We are dedicated to fostering a diverse, inclusive, and welcoming environment for all employees, upholding our core values daily. Our inclusive culture encourages respect, equality, and opportunity at every level, reflecting our commitment to teamwork and collaboration. We value the diverse voices within our team, promoting curiosity and an environment where everyone's opinions are valued. We are proud to be an equal opportunity employer.
