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Head of Retail Operations

2 months ago

New York, New York, United States KREWE Full time
Position Overview

KREWE, a distinguished high-fashion eyewear brand rooted in the vibrant culture of New Orleans, is on the lookout for a seasoned Head of Retail Operations. Since its inception in 2013, KREWE has flourished, offering an array of distinctive, handcrafted sun and optical frames that reflect our commitment to quality and creativity. Our brand is not only present in multiple retail locations but also thrives in the e-commerce space and is featured in renowned retailers.

As we continue to expand, we are eager to welcome innovative and driven professionals to our dynamic team. Ideal candidates will embody an entrepreneurial mindset, exhibit adaptability, and uphold the highest standards of execution and accountability.

Key Responsibilities:
  • Operational Excellence: Analyze and enhance operational processes to elevate overall performance. Spearhead initiatives aimed at optimizing workflows, boosting efficiency, and minimizing costs while upholding quality.
  • Strategic Development: Formulate and execute strategic plans to refine operations and meet organizational goals. Collaborate with senior management to establish and monitor objectives, KPIs, and performance indicators.
  • Leadership: Provide robust leadership to the operations team, nurturing a culture of accountability and continuous improvement. Mentor and develop team members to enhance their professional growth.
  • Financial Oversight: Oversee budgeting and forecasting for retail operations, ensuring optimal resource allocation and compliance with financial targets. Identify cost-saving opportunities and manage expenses effectively.
  • Inventory Coordination: Collaborate with store teams and cross-functional departments to ensure precise inventory management and timely resolution of discrepancies.
  • Systems Management: Serve as the in-person expert on various systems and IT requirements, partnering with IT leadership to address the needs of the retail channel.
  • Project Oversight: Ensure that retail operational projects are thoroughly vetted, budgeted, and managed through to completion.
  • Vendor Relations: Cultivate and manage relationships with external vendors to guarantee timely delivery of products and services. Negotiate contracts and address any performance issues.
  • Risk Assessment: Identify potential operational risks and develop strategies to mitigate them, ensuring business continuity through effective contingency planning.
  • Compliance Management: Ensure adherence to relevant regulations and industry standards, updating procedures as necessary to maintain compliance.
  • Communication: Foster best practices across the retail channel and beyond to enhance operational efficiency. Provide executive summaries on operational activities and report on KPIs.
  • Customer-Centric Focus: Advocate for a customer-first approach in retail operations, striving to exceed expectations and enhance customer satisfaction and loyalty.
  • Brand Presentation: Implement improvements to visual brand standards, enhancing both store and product displays to elevate the customer experience and drive sales.
Qualifications:
  • Minimum of 7 years of proven experience in retail operations management, with at least 3 years in a similar role demonstrating a track record of operational excellence.
  • Familiarity with ERM systems, with NetSuite experience being advantageous.
  • Experience in successfully launching retail locations and establishing back-of-house operations.
  • Strong leadership capabilities with a talent for inspiring and motivating teams.
  • Exceptional analytical and problem-solving skills.
  • Outstanding communication and interpersonal abilities.
  • Proficient in project management and change management methodologies.
  • Knowledge of industry regulations and compliance standards.
  • Experience with Lean Six Sigma or similar continuous improvement methodologies is a plus.
  • Proficient in Excel and Google Suite.
Benefits:
  • Competitive salary range of $135,000 - $150,000 based on experience.
  • Comprehensive health plans including medical, vision, and dental coverage.
  • Life and supplemental insurance options.
  • Flexible spending accounts and health savings programs.
  • 401(K) investment opportunities.
  • Adoption assistance and employee assistance programs.
  • Paid parental leave and cultural spending allowances.
  • Ongoing training and development opportunities.
  • Generous paid time off and holiday policies.
  • Employee discounts on KREWE products.
Diversity & Inclusion:

KREWE is committed to fostering an inclusive workplace where all individuals can thrive. We proudly offer equal employment opportunities to all employees and applicants, ensuring a discrimination-free environment.